Customer Success Specialist

Chamberlain Group•Oak Brook, IL

9d•Remote

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This position is part of Chamberlain Group’s Sales function and focuses on helping customers realize the full value of the myQ Enterprise solution. A successful incumbent is expected to (i) support customers following implementation to ensure optimal customer experience, (ii) act as a helpful point of contact for customers with questions and troubleshooting use of the platform, and (iii) act in a supporting role for the rest of the Customer Success team. Experience leading process improvement projects and a minimum of a Bachelor’s Degree and 0- 2 years of exp.

Requirements

Bachelor's Degree
0-2 years experience in a customer facing role
High sense of urgency and customer advocacy
Ability to translate complex concepts into straightforward language
Ability to work effectively across teams
Basic analytical skills to identify trends and insights.
Proficiency with common business software such as Microsoft Office
Willingness to learn new tools
Ability to travel up to 25% - domestically and internationally; valid drivers license
Internship experience

Nice To Haves

Experience in logistics or distribution a plus
Experience in customer-facing role

Responsibilities

Support assigned customer accounts assisting with planning, execution, and follow-up.
Assist customers in understanding software features, workflows, and best practices to help them achieve desired business outcomes.
Participate in customer calls, meetings, and training sessions.
Track and manage customer interactions, activities, and feedback within the CRM platform.
Respond to customers in a timely, professional, and in a customer-focused manner.
Support onboarding activities including account setup, training coordination, documentation sharing, and follow-up tasks.
Monitor customer usage and engagement data to identify trends, risks, or opportunities for increased adoption.
Escalate technical issues, product questions, or account concerns to appropriate internal teams (Support, Product, Implementation, Dev).
Assist with renewals, customer health tracking, and proactive outreach to support retention efforts.
Document customer feedback, feature requests, and common challenges to support continuous product and process improvement.
Develop and maintain a foundational working knowledge of the company’s products, services, and value proposition.
Contribute to the creation and maintenance of customer-facing documentation, FAQs, and onboarding materials.
Collaborate cross-functionally with Sales, Support, Product, and Implementation teams to deliver a cohesive customer experience.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.