Customer Success Specialist

beqom • Tivoli, NY

1d • Hybrid

About The Position

beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence.

As a Customer Success Specialist, you will help customers maximize the value of beqom’s solutions. You will manage a portfolio of clients, guiding them from onboarding through long-term adoption while building strong partnerships that drive satisfaction, retention, and growth.

Working closely with internal teams, you will ensure customers achieve their desired outcomes and have an excellent experience with our platform.

Requirements

• Experience in Customer Success, Support, or Account Management, ideally in a B2B SaaS or enterprise software environment
• Strong communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical, solution-oriented mindset
• Fluent in English

Nice To Haves

• Experience with Compensation Management, HRIS, or Financial Systems
• Familiarity with Cloud/SaaS platforms, Microsoft Azure, or ITIL
• Additional European languages (e.g., French)

Responsibilities

• Manage a portfolio of customers and act as their trusted advisor.
• Define and track Key Success Metrics (KSMs) and maintain Success Plans.
• Monitor product adoption and customer health to identify risks and opportunities.
• Drive initiatives that improve customer satisfaction and retention.
• Partner with implementation and support teams to ensure smooth onboarding.
• Act as the main contact for complex issues or escalations.
• Coordinate with internal teams to resolve issues and manage customer expectations.
• Monitor Service Level Agreements (SLAs) and communicate performance to customers.
• Use CRM data and usage insights to proactively manage accounts.
• Share customer feedback with Product teams to improve solutions and the overall experience.

Benefits

• Your career, your design. Unleash your ambition in our dynamic, autonomous environment.
• Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work.
• Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed