Customer Success Specialist
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join Thermo Fisher Scientific as an Inside Sales Representative II and be part of our mission to make the world healthier, cleaner and safer. In this role, you'll generate sales growth through virtual and digital channels while building strong relationships with customers across academic, biotech, pharma, clinical and industrial markets. You'll promote and sell our comprehensive portfolio of scientific products and services, using consultative selling skills to understand customer needs and provide optimal solutions. Working in a collaborative environment, you'll develop and execute strategic sales plans, manage customer relationships through our CRM system, and partner with cross-functional teams to achieve business targets. This position offers excellent career development opportunities within a global leader in serving science.
Requirements
- Bachelor's Degree plus 2 years of sales and/or laboratory/research experience
- Demonstrated success in meeting or exceeding sales goals and targets
- Strong consultative selling and relationship building skills
- Excellent verbal and written communication abilities
- Proficiency with CRM systems (preferably Salesforce) and Microsoft Office suite
- Ability to develop and maintain deep product and technical knowledge
- Strong organizational skills and attention to detail
- Effective at working both independently and collaboratively
- Excellent time management and ability to handle multiple priorities
- Demonstrated problem-solving and analytical capabilities
- Ability to travel 10-25% for customer meetings and internal events
- Valid driver's license required
- Must align with company values of Integrity, Intensity, Innovation and Involvement
Nice To Haves
- Life Sciences, Biology, Chemistry or related scientific field
- Foreign language proficiency may be required for certain regions
- Experience with scientific products/instruments preferred but not required
Responsibilities
- Generate sales growth through virtual and digital channels
- Build strong relationships with customers across academic, biotech, pharma, clinical and industrial markets
- Promote and sell our comprehensive portfolio of scientific products and services
- Use consultative selling skills to understand customer needs and provide optimal solutions
- Develop and execute strategic sales plans
- Manage customer relationships through our CRM system
- Partner with cross-functional teams to achieve business targets
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
