Sales Success Specialist

ZEISS•Dublin, CA

15d•$28 - $35

About The Position

The Sales Success Specialist is the primary contact for all customer and sales communications within a sales region. You will work with an experienced team that plays a vital role in Customer Care. This individual will manage quotes, enter sales orders into our ERP order management system, monitor backlog, and invoice customers, among other activities. This is a collaborative role with the many internal and external partners including but not limited to manufacturing, shipping , accounts receivables, finance, logistics, sales, IT, service, and marketing.

Requirements

3+ years of related experience in sales support or customer support preferred.
Clear, concise written and verbal communication skills required.
Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally.
Ability to respond to customer needs with a strong sense of urgency.
Self-motivated with the ability to work independently and with minimal supervision.
Proven ability to collaborate effectively in a team-oriented environment.
Practical problem-solving skills and sound judgment required.

Nice To Haves

Prior experience in the medical device industry is a plus.
College degree or equivalent experience preferred.

Responsibilities

Work independently with a strong sense of urgency and minimal supervision.
Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process.
Accurately process customer orders from quote through invoice.
Provide order, shipment, and invoice status updates to customers and sales contacts.
Partner with management to prioritize orders and meet established deadlines.
Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition.
Create and maintain detailed records of customer and internal communications.
Deliver daily, weekly, and monthly order status reports to stakeholders.
Process orders, returns, cancellations, and price adjustments in accordance with company procedures.
Support sales forecasting activities as needed.
Provide backup coverage for team members when required.