Customer Success Specialist

Givebutter

6d•Remote

About The Position

Givebutter is hiring a Customer Success Specialist who is passionate about helping nonprofits succeed through effective fundraising and thoughtful product adoption. This role combines hands-on customer support with foundational fundraising guidance to help customers realize value from Givebutter’s platform after onboarding. As a member of our growing Customer Success team, you will support a scaled portfolio of nonprofit customers by delivering structured education, facilitating adoption of core workflows, and ensuring a positive post-onboarding experience. You will work within established success programs and playbooks, partnering closely with Customer Success Managers and cross-functional teams to identify risks, surface feedback, and support long-term success on Givebutter. We want to hear from people who… Have experience in customer support, customer success, or sales roles within a technology or SaaS environment. Have a foundational understanding of nonprofit fundraising, donor engagement, or development, and are eager to apply that knowledge in a customer facing role. Are clear, friendly communicators who enjoy helping customers learn and use new tools. Are comfortable following structured processes while managing multiple customer interactions. Enjoy teaching and guiding users through software workflows. Are proactive, organized, and attentive to detail. Thrive in a collaborative, fast paced environment and enjoy supporting team wide success.

Requirements

1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
Comfort supporting multiple customers simultaneously in a scaled environment.
Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
Tech-savvy, with confidence in learning and teaching software tools.
Strong organizational skills and attention to detail.
Experience with nonprofit CRMs or online fundraising platforms is a plus.
A customer-first mindset and willingness to collaborate cross-functionally.

Nice To Haves

1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.

Responsibilities

Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
Support customers post onboarding through structured, playbook-driven success motions.
Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
Deliver foundational fundraising guidance using established frameworks and resources.
Respond to inbound customer questions and proactively address adoption blockers.
Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
Capture and route customer feedback to internal teams.
Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.

Benefits

Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
401k: We offer a 3% 401k match for all eligible employee's.
Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
Professional Development: We offer learning and development reimbursement opportunities.
Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.