Customer Success Specialist

Jobgether

5d • $54,000 - $70,000 • Remote

About The Position

The Customer Success Specialist will serve as a trusted resource for strategic accounts, ensuring high-quality, proactive support and driving customer satisfaction. This role combines product expertise, operational excellence, and relationship management to help clients achieve their goals and maximize the value of the company’s solutions. You will partner closely with Customer Success Managers and cross-functional teams to address customer inquiries, resolve issues efficiently, and provide actionable insights into account health and opportunities. The ideal candidate thrives in a dynamic environment, demonstrates strong problem-solving skills, and is committed to delivering exceptional customer experiences. This position is integral to fostering long-term client relationships and contributing to overall retention and growth.

Requirements

• 1–2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development.
• Strong relationship-building skills with the ability to manage expectations and communicate clearly.
• Excellent problem-solving skills and analytical thinking to identify root causes of issues.
• Strong written and verbal communication skills.
• Highly adaptable and comfortable working in a dynamic, evolving environment.
• Ability to quickly learn new technologies, workflows, and product features.
• Experience with SaaS platforms preferred; experience in legal tech a plus.
• Demonstrated ability to leverage AI tools or technology to improve workflows and decision-making.
• Outstanding active listening, discovery, and customer service skills.

Nice To Haves

• Experience with SaaS platforms preferred; experience in legal tech a plus.

Responsibilities

• Provide high-touch, proactive support for strategic accounts, serving as a key point of contact for product inquiries and issue resolution.
• Build and maintain strong relationships with end users and administrators, acting as a customer advocate and capturing feedback for continuous improvement.
• Drive product adoption and value realization by educating clients on features, best practices, and integrations.
• Support renewal readiness and customer satisfaction through monitoring and reporting on account health metrics.
• Collaborate with cross-functional teams, including Product and Engineering, to share insights, improve resources, and align on customer initiatives.
• Maintain operational excellence by documenting activities in CRM systems, tracking key metrics, and representing the company professionally in all interactions.

Benefits

• Annual salary range: $54,000–$70,000 USD, with actual compensation dependent on skills, experience, and location.
• Comprehensive medical, dental, and vision coverage, including a 100% company-paid HDHP plan for employees.
• Financial perks including annual bonuses, equity options, and 401(k) plan with company match.
• Flexible Time Off, paid holidays, and parental leave program.
• Wellness support including stipends, mental health resources, and one-on-one nutrition coaching.
• Continuous learning and development through leadership programs, professional development funds, and tailored growth opportunities.
• Charitable giving and volunteer programs with paid time off for service.
• Engagement activities, including virtual and in-person team-building events and recognition programs.
• Remote-friendly work environment fostering work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed