Marketing Specialist - Customer Experience (Part-Time)

Foley Equipment • Kansas City, MO

20h • Onsite

About The Position

The Marketing Specialist – Customer Experience (Part-Time) role supports internal teams in creating a consistent and positive customer experience. This position contributes to customer feedback initiatives, issue resolution coordination, retail store programs, merchandise planning, and store signage execution. The role collaborates closely with marketing, operations, and external vendors to deliver engaging customer experiences that align with brand standards and business goals. This is a part-time role, averaging 24-28 hrs per week.

Requirements

• 3–5 years of experience in marketing, customer experience, retail merchandising, or a similar role.
• Strong ability to collaborate across teams.
• Solid understanding of operations and process management, with a proactive approach to improving workflows.
• Effective problem-solving skills, with strong planning, organization, and general marketing knowledge.

Nice To Haves

• Bachelor’s degree in marketing, business, or a related field
• Experience managing cross-functional initiatives, coordinating programs, and working with vendors or internal stakeholders.
• Background in process improvement or optimization.

Responsibilities

• Assist with customer experience and loyalty programs, including managing survey responses and coordinating issue resolution with internal teams.
• Help analyze customer feedback and share insights, identifying opportunities for improvement with marketing and operations teams.
• Collaborate with cross-functional teams to maintain customer-facing standards and manage the monthly retail checklist to highlight gaps and enhancements.
• Oversee aspects of the retail merchandise program, including ordering and distributing inventory to ensure a balanced and relevant selection.
• Coordinate store signage efforts by processing requests, working with vendors, and ensuring alignment with brand and experience guidelines.
• Support internal processes related to customer communications, data management, and operational standards.
• Travel as needed for training or to provide support at other locations.

Benefits

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
• Casual dress attire
• Family-owned company where you’re more than just another employee

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees