Marketing & Resident Experience Specialist - Bridges @ 11th

American Campus Communities•Seattle, WA

4d•Onsite

About The Position

American Campus Communities is seeking a proactive Marketing and Resident Experience Specialist to maximize and drive revenue through strategic marketing and leasing efforts. This role balances marketing initiatives with comprehensive leasing responsibilities, including conducting tours, coordinating move-ins, and managing room assignments. You’ll amplify resident engagement and oversee community events - essential in creating a vibrant living environment to maintain high occupancy and retention rates. You’ll be an integral part of creating an exceptional living experience for our residents. The ideal candidate for the Marketing & Resident Experience Specialist role is an early-career, customer-focused professional able to support leasing, marketing, and resident engagement activities within a property management environment. This role includes contributing to leasing processes, supporting marketing initiatives across traditional and digital platforms, and assisting with resident events that enhance community engagement and retention. Candidates should have experience or interest in leasing, sales, marketing, hospitality, or customer service, (including leasing consultant or leasing specialist responsibilities) along with strong communication and organizational skills. While not all candidates will have experience across every area, they should be prepared to develop skills across both leasing and marketing functions.

Requirements

2 years’ of experience in leasing, marketing, or sales
Experience in reading, analyzing and interpreting general business correspondence and leasing documents.
Experience writing routine reports and correspondence

Nice To Haves

Prior experience in the student housing industry preferred.
Bachelor’s degree in marketing, business, or similar field preferred
Social media experience preferred.

Responsibilities

Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.
Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.
Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.
Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.
Assist with office administrative tasks, including package management.
Coordinate the planning, preparation, and implementation of all lease up events (athletic events, housing fairs, orientations, open houses, etc.), renewal events, and resident programs.
Execute the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy and revenue; this includes using traditional, digital, and social marketing mediums.
Create and post engaging and visually appealing social media content for all approved company channels in accordance with company standards.
Audit property websites and digital channels and listings for accuracy and expected visual standards.
Produce and submit all required reporting to supervisor and support teams for approval to distribute as needed.
Coordinate room assignments and roommate matching, where needed.
Build and maintain relationships with local business, community leaders, university partners, etc.
Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.
Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.
Other duties as assigned by manager.
This position may be subject to an on-call rotation.