Marketing Representative In House Pre Arrival
About The Position
Directly responsible for completing the process of booking eligible tours on the phone, the sale of mini-vacation packages to HGV resorts, which will produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating. As a Marketing Executive you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation. Responsible for personal performance metrics on the phone. Meet or go above and beyond for marketing metrics. Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy. Champion Hilton quality customer care service throughout all Marketing channels. Secure future business through vacation package sales. Distribute only HGV authorized information, collateral, and materials. Maintain location operating standards. Follow gifting procedures. Assist with tour or marketing related issues. Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results. Responsible for ensuring all marketing initiatives are being delivered. Build and motivated team environment out in the field. Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs. Carries out all reasonable requests by management. Requires Intermediate Microsoft Office & Operating system knowledge. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are the team Members. On our own, we’re outstanding. With you, we’re extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Engaging personality, positive demeanor, and eager ability to work in fast pace environment.
- Excellent communication required.
- Available to work flexible work schedules as needed to complete projects
- Desire to prioritize multiple priorities and duties.
- Requires alertness and attention to detail in projects.
- Intermediate computer proficiency with the ability to learn.
- Comfortable cold calling and working independently.
- Requires Intermediate Microsoft Office & Operating system knowledge
Responsibilities
- Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation.
- Responsible for personal performance metrics on the phone.
- Meet or go above and beyond for marketing metrics.
- Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
- Champion Hilton quality customer care service throughout all Marketing channels.
- Secure future business through vacation package sales.
- Distribute only HGV authorized information, collateral, and materials.
- Maintain location operating standards.
- Follow gifting procedures.
- Assist with tour or marketing related issues.
- Confirm appointments with guests to ensure tour reservations and improve show rate.
- Responsible for ensuring all marketing initiatives are being delivered.
- Build and develop a motivated team environment out in the field.
- Carries out all reasonable requests by management.
Benefits
- Health Benefits DAY 1 of employment
- team member travel
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
