Marketing Representative In House
About The Position
Hilton Grand Vacations is looking for Marketing Sales Professionals to join their Charleston team. This role involves promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers, while providing customer and concierge services. The Charleston location offers a blend of history, charm, and modern living with a vibrant culinary scene and access to outdoor recreation. Hilton Grand Vacations is a world-class sales organization with over 300,000 Club Members, offering high-income potential for top-performing sales associates who are passionate about vacation ownership and helping travelers explore the world.
Requirements
- Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor.
- Be motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
- Excellent interpersonal and guest relations skills.
Responsibilities
- Responds to guests in a timely manner and represents HGV’s Cultural Values.
- Maintains a positive demeanor with everyone at all times.
- Develop professional relationships with hotel staff and adhere to protocol standards.
- Distribute approved promotional information and incentives to guests that meet tour site qualifications.
- Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Confirms appointments with guests to ensure tour shows for presentation.
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Maintains established Minimum Performance Standard on monthly basis.
- Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
