Marketing Operations Specialist - Corporate - Scottsdale, AZ (Remote)

Homeowners Financial Group • Scottsdale, AZ

14h • Remote

About The Position

Homeowners Financial Group is seeking a Marketing Operations Specialist to manage core internal marketing operations workflows. This role supports sales team enablement, platform accuracy, onboarding readiness, audit support, and digital quality assurance. The specialist will act as a front-line internal support partner for loan officers and sales team members, connecting them with marketing resources, systems, updates, and support channels. The company emphasizes an award-winning culture, community involvement, and a positive work environment.

Requirements

• High School Diploma or equivalent required
• 2–4 years of experience in marketing operations, marketing coordination, sales support, project coordination, administrative operations, or a related role required
• Excellent written and verbal communication skills
• Strong customer service skills to internal and external customers
• Ability to develop positive relationships
• Exceptional organization and time management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Must be able to implement written procedures
• Independent, self-starting, team player with a positive attitude

Nice To Haves

• Experience in using or supporting marketing operations platforms, CRM or marketing automation tools, review platforms, or internal resource management systems preferred
• Mortgage, financial services, or other regulated industry experience preferred
• Experience assisting with audit material gathering, quality assurance workflows, onboarding coordination, or licensing-related updates preferred

Responsibilities

• Manage the request queue as a front-line internal support channel for loan officers and sales team members companywide.
• Support the marketing onboarding process for new sales team members by coordinating required marketing setup activities.
• Work closely with the Licensing team to support marketing-related updates for new hires, existing staff, state licensing changes, branch or role updates, and related digital profile needs.
• Verify marketing platform profile details, review platform information, digital presence details, and related marketing records for accuracy and consistency.
• Ensure marketing platform updates align with confirmed internal information, established procedures, and applicable brand standards.
• Ensure sales team records and related marketing data remain current by following established coordination and tracking procedures.
• Communicate update needs, status, and follow-up items clearly with internal stakeholders.
• Support state audit and compliance-related requests by gathering required marketing materials, records, and documentation from internal systems.
• Conduct ongoing quality assurance across assigned marketing systems and digital touchpoints, including website profiles, email signatures, review information, digital business cards, and related sales team marketing assets.
• Maintain accurate, consistent, and professional digital marketing information across teams, branches, and states.
• Manage, organize, and maintain internal marketing resources to help sales team members locate approved materials and support channels.
• Draft SOPs, checklists, process guides, and internal documentation for review and approval by the Marketing Manager.
• Maintain approved documentation to support consistency, scalability, and team knowledge-sharing.
• Participates in Homeowners internal meetings and required trainings.
• Maintains a professional image and demonstrates an understanding of and follows all Homeowners Policies and Procedures.
• Other duties as assigned.

Benefits

• Award-Winning Company Culture
• Employee volunteer opportunities
• 10 paid holidays
• Generous paid time off policy
• United Healthcare Benefits including medical, Delta benefits including dental and vision
• Ancillary Benefits include: Mutual of Omaha life and disability, worksite benefits, MetLaw Legal Plan, Pet Benefit Solutions
• 401k with discretionary match
• Employee tenure program
• President's Club eligibility for both Sales and Operations staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED