Marketing Operations Manager

Emerald Queen Hotel & Casinos•Fife, WA

About The Position

The Marketing Operations Manager is a strategic and systems-driven leader responsible for building and optimizing the operational infrastructure that powers Emerald Queen Casino’s marketing function. This role designs scalable workflows, governs marketing systems, and ensures regulatory alignment across all marketing processes. Serving as the operational authority for the department, this leader drives efficiency, improves speed to market, enhances cross-functional coordination, and strengthens reporting visibility. The position oversees the marketing technology ecosystem, budget stewardship, and workflow governance while enabling seamless campaign execution and long-term operational discipline. Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision, and life insurance benefits.

Requirements

Bachelor’s degree in Marketing, Business, or related field, or equivalent combination of education and experience.
Three years of experience in marketing operations, marketing technology management, or related operational and supervisory leadership role.
Experience managing marketing systems, workflow platforms, and operational budgets.
Ability to obtain and maintain a Class III A Gaming License from the Puyallup Tribe of Indians Tribal Gaming Agency.

Nice To Haves

Bachelor’s degree in Marketing, Business, or a related field
Budget management experience
Gaming experience
Experience working with tribal entities
Additional education or experience may substitute for minimum requirements.

Responsibilities

Operational Strategy & Process Governance Design, implement, and continuously improve scalable marketing operating systems that standardize intake, approvals, execution, documentation, and reporting workflows to improve efficiency and speed to market.
Establish and enforce SOP governance, workflow accountability, and documentation standards across the department to ensure consistency and operational discipline.
Ensure full alignment with Tribal Gaming Agency requirements, compliance standards, and internal audit expectations, partnering cross-functionally with Compliance, Finance, HR, IT, and Security to maintain regulatory integrity.
Marketing Technology Leadership Own and evolve the marketing technology ecosystem, including CRM, campaign deployment platforms, workflow management systems, analytics tools, and automation solutions.
Lead system integrations, enhancements, automation initiatives, and AI-enabled efficiencies that improve campaign execution, reporting accuracy, and resource planning.
Govern system access, data integrity, platform performance, and security in partnership with IT, serving as the department’s subject matter expert for marketing systems strategy.
Budget & Vendor Management Oversee marketing administration and technology budgets, ensuring strategic allocation of resources and fiscal accountability.
Evaluate and manage vendor contracts, licensing agreements, and technology investments to maximize cost effectiveness and operational impact.
Forecast operational and technology expenses, provide budget reporting to leadership, and ensure adherence to procurement policies and enterprise financial guidelines.
Performance Measurement & Reporting Develop and maintain KPI frameworks, dashboards, and reporting systems that measure workflow efficiency, system utilization, and campaign effectiveness.
Translate operational data into actionable insights that inform leadership decision-making and resource planning.
Lead post-campaign and post-event operational reviews, recommending structural, technological, or procedural improvements based on performance findings.
Team Leadership & Adoption Train and mentor marketing staff on systems, workflow tools, compliance protocols, and documentation standards to strengthen operational capability.
Lead change management initiatives for new technologies and process enhancements to ensure sustained adoption and accountability.
Serve as the primary escalation point for operational troubleshooting and process governance while promoting a culture of continuous improvement and discipline.