Marketing Operations Leader

Kimberly-Clark • Chicago, IL

9d • Hybrid

About The Position

The Marketing Operations Leader provides strategic leadership over the development and execution of the integrated marketing planning process within the Baby & Child Care sector for Kimberly-Clark North America. In this role you’ll collaborate with external & internal agencies (media, creative, PR, etc.) to ensure that agency business models & capabilities effectively service Kimberly-Clark’s operating standards & requirements and ensure that all agencies are collaborating to support a cohesive, channel-agnostic view of consumer-centric planning & execution. This position also requires collaboration with internal brands and marketing teams to drive the operating model for both annual planning and responsive activation & optimization of brand marketing plans, including the development of key standards, tools, timelines, and best practices. This position requires broad understanding of marketing processes, common agency deliverables and budget management. To be successful in this role, the selected candidate will need to have a proven history of building high-functioning, cohesive inter-agency teams, as well as practical experience with integrated execution to enable effective decision making.

Requirements

• 8+ years of experience in marketing programs across multiple platforms on agency or client side
• Client-facing experience and agency experience
• Deep understanding of marketing processes, common agency deliverables and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role
• Ability to self-manage while managing assigned teams and projects under tight deadlines
• Ability to expertly handle multiple projects and priorities working with various internal and external partners and organizational levels
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)

Nice To Haves

• Experience in marketing and operations management
• Strong project management abilities in a leadership role
• Self-motivated and willing to expand knowledge
• Strong Agency Management experience

Responsibilities

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed
• Oversee project delivery at the sector level, working in partnership with Project Management
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately
• Lead the development of agency scopes of work optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment.
• Single point of contact to coordinate brand and agency feedback.
• Serves as point of contact with sector-level agencies to assist in resolving agency conflicts or performance inclusive of agency talent.
• Guide brand teams and agencies on staffing concerns.
• If new/additional agency resources are required, the Marketing Ops Manager will research options, in partnership with Global Marketing Operations and Procurement.
• Responsible for operational training with new agency.
• Provide leadership support to the Financial Coordinators and brand marketing teams to ensure effective financial tracking, reporting and compliance with all internal and external financial controls & requirements.

Benefits

• Eligibility for a target bonus
• Comprehensive benefits suite
• 401(k)
• Profit Sharing plan
• Flexible work model that blends remote work with intentional in-person collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed