Marketing/Move-In Coordinator

Arbol Residences of Santa Rosa•Spring, TX

5h•Onsite

About The Position

The Move-in Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Marketing and Sales Director. The Move-in Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents. Our team members provide extraordinary care and hold each other accountable.

Requirements

Have an administrative degree with a minimum three years related work experience or high school degree and minimum five years related work experience.
Organizational skills.
Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relations skills are essential.
Proficient in the use of various software including Microsoft Office applications.
Strong written and verbal communication skills.
Ability to multitask and take initiative.
Can generate a warm, friendly, and caring manner on first impression.
Can communicate effectively with residents, families, staff, and visitors.
Maintain the highest level of confidentiality.
Can pass a pre-employment drug screen and criminal background check.

Responsibilities

Assists and guides future residents in available selections (kitchens, flooring, colors, upgrades).
Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes.
Prepares closing documentation and internal communication to team timely and accurately.
Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in.
Develops and updates as needed the community move-in resource guide.
Staffs the office to meet business needs which may include weekends and holidays.
Participates in marketing events as directed by the Marketing and Sales Director.
Embraces Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community.
Always maintain a professional appearance.