Marketing Manager 2, SDG Immersive Experience Studio

Intuit•San Diego, CA

37d•$93,000 - $126,000•Onsite

About The Position

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we're using technology to build solutions to challenging financial problems for millions of people around the world. At the heart of our mission are our experts - the people who support our customers. Whether helping them navigate our products and services, preparing tax returns, or helping customers manage monthly QuickBooks tasks, our incredible team of experts are extraordinary in every way. This role would allow you to work as a part of our Expert Experience & Insights Team. Our team's mission is to deeply understand the expert experience and drive actions to improve their experiences at Intuit. We are seeking a highly organized and experienced Marketing Manager and Event Coordinator to join our team. This role will be responsible for hosting our experts weekly at our San Diego office and managing the logistics of their visits. The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in marketing or event management. If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity

Requirements

5+ years of professional experience, preferably in customer service, event planning, marketing or management, or customer data and insights
Bachelor's Degree or equivalent
Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)

Responsibilities

Lead expert engagement activities in San Diego, including:
Hosting experts and ensuring a welcoming and professional experience
Creating a personalized experience for each expert
Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards
Supporting other non Team Driven events that require expert engagement
Ability to understand expert roles, process and tools to be able to communicate and support effectively
Scheduling, coordination, and oversight of weekly events, including:
Ensuring the appropriate pre-work to understand study goals are complete
Acting as a liaison to product, research, and leadership teams
Coordinating with recruitment team for experts for in-person sessions
Coordinating and scheduling sessions with product and service teams
Booking and coordinating travel arrangements for experts including:
Hotel Reservations and relationship management with local hotel contacts
Flight reservations
Uber or Rental Car reservations
Manage scheduling, track feedback, and report out status and performance updates for the on-site program
Collaborate with cross-functional teams to ensure successful event outcomes
Coordinating with on site catering and food service teams to support expert visits
Ongoing communication with experts and support teams
Provide additional support to the Expert Experience & Insights team, including:
Support and moderate qualitative research
Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)
Report out on ongoing expert insights and implications
Space and Event coordination and management
Managing the calendar for all necessary rooms within the space, including for events not hosted by EN team
Configuring and confirming all technology specifications for full space, each room, and each expert are operational prior to and during the experts visit
Managing full space to 'event ready' standards, including:
temperature
furniture
space and technology configuration
access
Relationship management with on-site support teams including:
Security
Executive Assistant Team
Event Planning
Facilities
Catering/Food Services
Janitorial (ABM)