Patient Experience Manager 2

Sodexo • Newark, DE

8d

About The Position

Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . This position will have the expectation of being able to work in all three listed locations Christiana Newark, Christiana Wilmington, Christiana Elkton MD. The Patient Experience Manager 2 will oversee a team of four patient experience managers who have oversight of all food service activities on the patient care units. This position will have direct responsibility for delivering outcomes and enhancing the patient dining experience. Successful candidates will have a proven track record in delivering exceptional experiences to customers, patients, patrons, and guests. Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Networking with other hospitals to identify best practices Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction Ensuring food safety and sanitation compliance Oversee patient tray line to ensure meal accuracy

Requirements

• Minimum Education Requirement: Bachelor’s degree or equivalent experience
• Minimum Functional Experience: 3 years

Responsibilities

• Rounding with existing patients, families, and Nursing personnel
• Collaboration with hospital clinical and administrative leadership
• Collecting, organizing, and trending data
• Communicating findings with both Nutrition Services and interdisciplinary teams
• Networking with other hospitals to identify best practices
• Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
• Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
• Identifying and implementing process improvement initiatives to increase patient satisfaction
• Ensuring food safety and sanitation compliance
• Oversee patient tray line to ensure meal accuracy
• Work closely with the Clinical Nutrition
• Act as the liaison between the dietitians, nurse managers
• Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Demonstrate excellent communication and customer service skills

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager