Patient Experience Manager 2

Sodexo Careers•Newark, DE

5d•Onsite

About The Position

Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . This position will be dedicated to CCHS Newark campus (1,039 bed facility) with responsibility for facilitating system virtual meetings. This position wiill act as a resource for the 2 other campuses but will not require daily travel between campuses. The Patient Experience Manager 2 will oversee a team of patient experience managers who have oversight of all food service activities on the patient care units. This position will have direct responsibility for delivering outcomes and enhancing the patient dining experience. Successful candidates will have a proven track record in delivering exceptional experiences to customers, patients, patrons, and guests. Work closely with the Clinical Nutrition Act as the liaison between the dietitians, nurse managers Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Functional Experience: 3 years
Demonstrate excellent communication and customer service skills

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Networking with other hospitals to identify best practices
Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction
Ensuring food safety and sanitation compliance
Oversee patient tray line to ensure meal accuracy