Patient Experience Manager 1
About The Position
Patients are the heart of everything we do! S odexo is seeking (2) experienced Patient Experience Manager 1's to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 licensed bed acute care Level 1 Trauma Center. Christiana Care is Delaware's largest healthcare provider and serves as a regional leader in advanced medical treatments and patient centered care, making a tangible impact on thousands of lives everyday. The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients.
Requirements
- Minimum Education Requirement - Associate's Degree or equivalent experience
- Minimum Management Experience - 2 years
- Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment
Responsibilities
- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
