Marketing Guest Experience Representative

Hilton Grand Vacations•Virginia Beach, VA

3d•Onsite

About The Position

Hilton Grand Vacations is currently seeking a highly motivated team member who is passionate about creating exceptional vacation experiences and building lasting memories for our guests. If you take pride in helping others enjoy unforgettable vacations and thrive in a guest-focused environment, this is an outstanding opportunity to join our team.

Requirements

High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Proficient with Microsoft Word, Excel and Outlook
Excellent written and verbal communication skills with strong sense of customer service
Good organizational skills and detail oriented

Nice To Haves

Previous Vacation Ownership and guest relations experience

Responsibilities

Provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.
Prepares and submit all room block assignments.
Communicates with front desk, housekeeping and maintenance on room status and assignment moves.
Orders and tracks marketing collateral pieces for site’s operation.
Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.
Provides guest with resort and or area information in the event the agent is occupied with room checks or another client.
Assists with events information and forms that need to be signed.
Provides and updates the master list with tour status and room information.
Prepares arrivals report for In-House Marketing.
Attends all meetings regarding program.
Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls.
Provides outstanding customer service.
Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.