Marketing Delivery Senior Associate - E-Coupon team

JPMorgan Chase & Co.•Columbus, OH

11d

About The Position

As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution. You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience. Additionally you will also partner with the technology and agile product teams to provide strategic guidance and support on designing, building and delivering new offer capabilities.

Requirements

3 + years’ experience working in customer support role specifically in the Branch or Customer Care environment
Excellent written and verbal communication skills as to be able to express information clearly and accurately
Ability to multi-task in a fast-paced environment where changing priorities is common
Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
Ability to work as part of a team with the desire to constantly learn and be curious
Ability to always maintain a positive mindset and professional attitude
Impeccable attention to detail

Nice To Haves

Bachelor’s degree in Marketing and 3 years’ experience working in customer support role specifically in a branch or customer care environment
Ability to recognize patterns and determine potential problem spots versus training opportunities
Experience working directly or supporting banking products
Analytical skills and experience to turn data into strategic and operational insight
An understanding of Marketing workflows and procedures
Campaign management experience

Responsibilities

Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
Cross referencing Marketing collateral to ensure the offer set-up aligns with strategic intent
Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
Identify opportunities for continued customer and banker education to reduce customer experience friction points