Marketing & Customer Service Representative

Brookfield Asset Management•Calgary, AB

19d•Onsite

About The Position

We Are Brookfield Properties: At Brookfield Properties, our success starts with our people. People like you. Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management — one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day. We are seeking a replacement Marketing & Customer Service Representative to join Brookfield Properties’ Marketing, Arts & Events team in Calgary, AB. Reporting to the Manager of Marketing, Arts & Events, the Marketing & Customer Service Representative role requires a customer-focused professional with strong attention to detail and excellent communication skills with both internal teams and external stakeholders, alongside a background in marketing and graphic design. As a customer-facing representative, this role must uphold Brookfield Properties' Commitment to Outstanding Service, showcasing flexibility and strong organizational skills to manage competing priorities and shifting deadlines. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Requirements

Post-secondary degree or diploma with a focus in Marketing, Communications, or Graphic Design; equivalent years of experience will be considered.
Experience working in Adobe Creative Suite and Canva and other emerging technologies.
Strong copywriting skills in English, with the ability to craft clear, engaging content.
Proficiency in Microsoft Office applications, including Word, Presentation, and Excel
Experience working in digital platforms, such as Instagram, Sprout Social, Mailchimp, Green Envelope, Docusign, WordPress, and Monday.com
Experience in an administrative/customer service setting is required.
Excellent telephone manner and customer service skills
Strong customer service and interpersonal skills
Excellent organizational skills
Ability to work effectively in a fast-paced environment
Works independently and is self-motivated with the ability to meet deadlines
Reliable and dependable
Efficient communicator with the ability to manage multiple projects and prioritize competing tasks
Flexible and adaptable to new tasks, settings, and schedules
Maintains an energetic, positive, and enthusiastic approach

Nice To Haves

Exposure to property management is an asset
Knowledge of Point-of-Sale systems (Moneris) is an asset

Responsibilities

Digital Presence Management – content management and creation for Bankers Hall website and social channels for Bankers Hall.
Marketing Collateral, Copy & Design – creating newsletters, on-site signage, large-scale graphics, and other Bankers Hall and Brookfield Properties branded collateral.
Guest Services – being a customer-facing representative for both Bankers Hall and Brookfield Properties, upholding our Commitment to Outstanding Service, on-the-spot problem solving, and maintaining a welcoming and informative environment. Keeping record of the internal programs and initiatives and maintaining an up-to-date knowledge of local events and Downtown attractions.
Responsible for the administration of and reporting requirements of the Bankers Hall Parking with Purchase program
Tenant Promotion & Support – coordinate with tenants to retrieve assets and promotional information to support sales and awareness.
Legal & Compliance Documentation – communicating with tenants and external vendors to prepare Public Area Use Agreements, validate Certificates of Insurance, and consult with our Corporate Legal Department for alignment.
Event Support – assisting with tenant, Bankers Hall, and Brookfield Properties events, through tasks such as RSVP management, registration, and vendor sourcing.
Cross-Department Liaison – coordinating with both Bankers Hall Operations, Security, Tenant Services, and Corporate Regional Marketing, to support tenant satisfaction and engagement.
Other duties and responsibilities as required, including occasional after-hours and weekend shifts.