Marketing Customer Service Representative

Century Casinos Inc•Central City, CO

3d•$17 - $18•Onsite

About The Position

Provide information to guests about the benefits of being a Winners’ Zone member including promotions, food specials, Insta-Play, new sign up benefits, mail coupons and offers, property amenities/hours of outlets and all other casino offerings. Processes players club transactions and acts as the initial point of contact for all existing, new and react Winners’ Zone members and hotel guests. Performs Winners’ Zone/hotel duties ensuring correct and complete documentation based on current ICMP’s and gaming regulations. Upholds the highest commitment to customer service.

Requirements

Exceptional oral communication, guest service and organizational skills are a must.
Ability to acquire and maintain a Colorado Support Gaming License.
High School diploma required or GED equivalent.
Ability to read and interpret all types of documents in English.
Aptitude including adding, subtracting, multiplying, dividing and basic problem solving in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to run a 10-key.
Ability to apply gaming knowledge and experience in day-to-day work scenarios.
Ability to recognize and solve customer matters.

Nice To Haves

1 year guest service experience in gaming preferred.
Will train the right attitude.

Responsibilities

Enroll and create new member accounts accurately and update existing accounts as needed.
Reprint cards as needed by guests on correct card stock based on tier.
Explain how to use a player card and all associated benefits to being a Winners’ Zone member.
Answer telephone calls and set up hotel reservations, answer questions and transfer calls to applicable departments.
Check voicemail multiple times per day and ensure phone lines are forwarded at club closing and removed from forwarding at club opening daily.
Complete hotel check-in/check-outs daily and provide detailed information to guests on property offerings as well as hotel policies, protocol for needs during their stay and regulations.
Complete either nightly hotel redemptions/paperwork for morning audit process, or morning performance of the night audit accounting spreadsheet, depending on shift worked.
Check ID’s and wristband guests where applicable to ensure no one under 21 is in the casino.
Check memo clipboard daily and ensure awareness of all Winners’ Zone policies and procedures.
Professional interaction with internal guests from all departments and other duties as assigned.
Attendance: Regular and reliable attendance; reports to work as scheduled, on time, and ready to work.