Marketing Coordinator - Commercial Interiors

Shaw•Cartersville, GA

2d•Hybrid

About The Position

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal. As a Marketing Coordinator for Inforum you will serve as the frontline connection between marketing, our salesforce, and our clients, ensuring that accurate, timely, and technically sound product and brand information is delivered to drive business growth. This role is highly visible and fast-paced, requiring strong communication skills, a service-oriented mindset, and the ability to translate technical product knowledge across flooring categories into clear, actionable guidance for both internal and external customers.

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment
Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment
Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)
Ability to be onsite in Cartersville minimum 4 days a week

Nice To Haves

Exposure to commercial interiors, flooring, architecture/design, or construction industries
Familiarity with product specifications or installation processes
Experience supporting field sales teams or client-facing roles
Basic graphic design or content development experience
Experience working in InDesign
Experience working with global teams or diverse customer bases

Responsibilities

Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions
Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories
Partner closely with Account Executives, RVPs, and cross-functional teams to fulfill both standard marketing and custom requests
Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience
Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency
Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs
Capture customer and salesforce feedback, identify trends, and drive continuous improvement