Marketing & Community Engagement Manager

JLL•Chicago Ridge, IL

4d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary The Marketing and Community Engagement Manager is responsible for leading the shopping center's comprehensive marketing strategy in support of the property's strategic goals. This role ensures JLL's marketing platforms (Marketing for Leasing, Marketing for Sales, Marketing for Revenue), tools and Core Practices are effectively employed to drive foot traffic, enhance tenant success, and maximize client satisfaction. The Marketing and Community Engagement Manager oversees marketing and community engagement for Chicago Ridge Mall, leading and executing dynamic programming and events that attract shoppers, strengthen tenant relationships, and build lasting community connections. This position requires an event planning or hospitality background to create memorable experiences that drive customer loyalty and shopping center performance.

Requirements

Shopping center marketing/management experience required
Computer literate, knowledge of marketing fundamentals and research
Must have excellent interpersonal communication skills (verbal and written), special event coordination and management experience along with the ability to multitask
Sales/negotiation skills
Must have experience in managing budgets
Must have flexibility to work varied schedules
Must be able to travel, as needed
Strong team player
Education/training- Bachelor’s Degree in marketing or related field
Years of relevant experience – 5-7 years in retail, marketing, advertising, or comparable business experience

Nice To Haves

Experience in a third-party property management environment preferred
Certifications/Licenses- CMD destination preferred.
Real Estate license is a plus, but not required

Responsibilities

Marketing strategy implementation for an assigned group of properties and management of on-site marketing managers
Collaborate with the Director of Marketing and the property team in the development of the annual marketing plan for the property based upon the center’s strategic goals
Review and approve the center’s annual marketing budgets along with review/approval of reforecast throughout the year
Responsible for writing/directing leasing marketing material production, fact sheets, brochures and website listings to ensure they are current and compelling
Management of the center’s digital strategy – website, email, mobile, proximity, and social media; including the launch and full content approval
Management of all in-center experiential programming including photo operations, seasonal décor (managing purchases up to $500,000), in-center signage and directories and the roll-out of on-property programming
Responsible for client relationship management as it pertains to marketing, including on-site meetings, virtual meetings and presentations as needed
Manages property programs to ensure quality and alignment with client objectives as well adherence to JLL Retail Core Practices and Standards of Excellence
Participates in new business presentations and pitches to win property management assignments
Leads market research at the property via ERSI and PinPoint for Retail marketing and manages Marketing for Leasing projects with the assigned leasing agent or broker
Manages the external PR firm to garner positive publicity for JLL consumer marketing programs; provide local PR and crisis support as needed
Writes/contributes articles related to consumer marketing (i.e., Retail Beat, Consumer Marketing Newsletter)
Writes/Designs Idea Guides and Implementation Manuals for all consumer marketing programs
Manages the Peer-to-Peer program and serves as primary lead for marketing new hire training; maintain online training courses for consumer marketing
Manages assigned special projects as part of the national Retail marketing team
Manages marketing manuals and all Core Practice materials related to marketing
Creates training, programming and content for PM’s Management U