Marketing & Communications Manager

JLL•Seattle, WA

5d•Onsite

About The Position

We are seeking a creative and strategic Marketing & Communications Manager to support a key client account in the Seattle, Washington region. This on-site role will serve as the primary communications, marketing, and design resource for the account, working closely with JLL's facilities and projects operations teams to deliver exceptional visual and communication experiences. The ideal candidate will combine strategic thinking with hands-on design capabilities, creating complex branding materials including signage, wayfinding systems, graphics, and customer-facing collateral that enhance the client's physical spaces and support operational excellence. This position requires regular presence at client sites with approximately 20% travel to various properties throughout the Washington state region area.

Requirements

Bachelor's degree in Graphic Design, Communications, Marketing, Visual Communications, or related field
5+ years of experience in communications and marketing with substantial hands-on design responsibility
Strong graphic portfolio demonstrating expertise in design capabilities and customer-facing branded materials
Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) with ability to produce print-ready files and technical specifications
Understanding of print production processes, materials, fabrication methods, and signage systems
Excellent writing and editing skills with attention to detail
Proven project management experience and organizational skills; Ability to manage multiple requests and priorities in a fast-paced operations environment
Strong collaboration skills with ability to work effectively with facilities and operations teams
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Experience with email platforms, content management systems, and digital tools
Reliable transportation and willingness to travel regularly to client sites throughout the Seattle, Washington region
Comfort working on-site in operational environments including active construction areas and multi-building campuses

Nice To Haves

Experience in real estate, corporate services, facilities management, or related industries
Familiarity with building operations and facility management environments
Video editing skills and experience with motion graphics
Photography skills or art direction experience
Experience supporting operational teams with communication needs
Familiarity with federal or government contracting environments

Responsibilities

Design and produce signage programs including building identification, wayfinding, directional signage, floor directories, and graphics
Create customer-facing materials including tenant welcome kits, building amenity guides, floor maps, lobby displays, and property marketing collateral
Develop branded materials that support facilities operations including safety signage, operational notices, event graphics, and internal communications
Design visual assets for projects operations including construction notifications, move announcements, renovation updates, and occupancy communications
Maintain brand consistency across all client touchpoints while adhering to established brand guidelines and visual identity standards
Produce print-ready files with accurate specifications for fabrication and installation
Conduct site visits across the portfolio to assess signage needs, verify installations, and gather content
Produce high-quality graphic design work including infographics, presentations, digital displays, posters, flyers, and promotional materials
Create templates and standardized formats that facilities and operations teams can utilize for recurring needs
Design digital assets for building communication channels including email headers, social graphics, and digital signage content
Develop photography and visual content briefs to capture spaces, amenities, and events
Photograph properties and events as needed to maintain current visual asset library
Coordinate with signage fabricators, print vendors, and installation contractors to execute design projects
Provide technical specifications and production guidance to ensure quality output
Manage vendor relationships, obtain quotes, track orders, and ensure timely delivery
Conduct quality checks on printed and fabricated materials before and after installation
Visit sites to oversee installations and verify proper placement and execution
Partner with facilities management teams to communicate building updates, service schedules, amenity information, and tenant notifications
Support projects operations by creating clear, branded communications for construction activities, move coordination, and space changes
Develop communication materials that keep building occupants informed and engaged
Design emergency preparedness materials and operational signage as needed
Maintain on-site presence to quickly respond to urgent communication needs
Develop and implement communications and marketing strategies that support account operations and enhance client satisfaction
Create campaign calendars and communication plans aligned with facilities operations and client objectives
Produce written content including newsletters, email campaigns, announcements, and property updates
Manage content calendars ensuring timely, relevant communications across multiple properties
Serve as the on-site communications and design resource for facilities managers, project managers, and operations teams
Respond to communication requests from account team members with quick turnarounds and creative solutions
Build strong working relationships with client contacts and JLL service delivery teams through regular in-person interaction
Attend operational meetings to understand upcoming needs and proactively develop communication plans
Travel to various client properties throughout the region to support operations and maintain consistent brand presence
Manage building-specific digital platforms including SharePoint websites, tenant portals, digital displays, or social media channels
Design and schedule content for digital displays in lobbies and common areas
Monitor engagement and optimize digital communications strategies