Marketing & Communications Associate

Fidelity Canada • Toronto, ON

68d • $85,000 - $107,000 • Hybrid

About The Position

The Marketing and Communications Associate is responsible for developing client communications, creating marketing content, and producing support materials for various related activities including but not limited to - product launches, company events, and client communications. This role works closely with the Marketing & Communications team and cross-functional partners to ensure timely, effective communication with clients and internal teams. Additionally, the Associate supports client engagements, sponsorships, and leadership events for Fidelity Clearing Canada (FCC). This position reports to the Director, Marketing & Communications.

Requirements

• 3+ years of experience working in a fast-paced Product, Marketing/Communications role required
• Experience managing or operating projects from start to finish across multiple functions, departments, and stakeholders in a SaaS environment required
• Excellent communication (written and verbal) and interpersonal skills to build trusting and professional relationships with internal stakeholders and clients
• Collaborative, flexible and agile team player with strong consulting skills and client management orientation
• Demonstrated ability to produce ongoing product marketing communications content
• Ability to organize and track multiple projects while working with cross functional stakeholders in a SaaS/agile environment
• Analytical mind-set with focus on data-driven decision making
• Experience developing clear, audience appropriate marketing and communications content for internal and external use, including guides, reference materials, and branded collateral.
• Demonstrated ability to support marketing events, including development of promotional, onsite, and post event materials
• Understanding of digital applications and foundational technical knowledge
• Strong attention to detail to ensure accuracy and consistency of created material and information provided to clients

Nice To Haves

• Financial services industry experience preferred
• Ability to produce ongoing communications content
• Experience creating video content for marketing campaigns and social media initiatives, with a focus on clear messaging and brand consistency
• B.S or B.A degree in Marketing and/or Communications is preferred
• PMP/CSC certifications are an asset

Responsibilities

• Client engagement, Product Launch & Support communication Prepare client communications, including operational and product notices, urgent updates, and scheduled announcements.
• Composes product launch communication and manage distribution to relevant audiences.
• Work with SMEs, Product Managers, and Implementation Managers to create content for product launches.
• Collaborate with Strategic Account Management, Client Support and Application Support teams to deliver updates through appropriate channels (email, in-app) in a timely manner.
• Develop materials aligned with FCC brand guidelines to ensure consistency in tone, messaging, and professionalism.
• Marketing and Communications collateral Create and refine marketing assets in collaboration with the Marketing & Communications team.
• Develop product sheets (internal and external) and informational materials to support product and feature releases.
• Prepare and update presentations and reports as required.
• Provide administrative support for marketing vendors, including invoice and expense processing.
• Coordinate schedules for speaking engagements with speaker resources and investment staff.
• Automation, AI, Digital Resources Maintain and enhance the Marketing & Communications SharePoint calendar.
• Identify opportunities for improved reporting and dashboards (e.g., Power BI).
• Assist in producing reports, process maps, and templates to support FCC teams.
• Design and maintain landing pages for client communications and product updates.
• Event Management and Support Collaborate with internal teams and stakeholders to execute client, prospect, and industry events.
• Prepare event materials, including presentations, invitations, marketing kits, and registration pages.
• Coordinate logistics such as venue booking, catering, collateral, and promotional items.
• Risk Management Follow established data governance, privacy, and compliance procedures, including proper list handling, permission management, and secure sharing practices.
• Handle client and prospect data responsibly, ensuring accuracy and proper use within Salesforce, Marketo, and related marketing systems.

Benefits

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level