Marketing & Communications Associate

University of Chicago•Chicago, IL

4d•$70,000 - $90,000•Remote

About The Position

We are seeking a Marketing & Communications Associate to support our growing customer-facing team. This is a generalist role for someone who prefers a mission-driven environment over a commercial one, and is energized by working across a range of marketing activities, from drafting newsletters and managing social media, to coordinating partner programs and running targeted outreach campaigns. You will work closely with our product marketing manager, events manager, and the broader Globus customer team (sales, partnerships, user support and professional services) to ensure cohesive, timely, and effective communications across all channels. You will thrive in this role if you enjoy working on all aspects of diverse marketing and communications projects, taking ideas from concept to completion. We are a small team where seniority takes a back seat to initiative, energy, and a willingness to learn. We get a kick out of crafting innovative campaigns and working with some of the smartest researchers around the world to take their work to the next level. We hope you know how communications resonate with end users, software engineers, CIOs, and everyone in between—but if you’re not an expert yet, our team will support you on your journey. And, if you’ve worked in a research computing environment, facilitating dialogue between researchers and technologists, this will be the perfect opportunity to deepen your experience.

Requirements

Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Nice To Haves

Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field.
2–5 years of experience in a marketing, communications, or outreach role.
Strong written and verbal communication skills with an ability to adapt tone for different audiences and channels.
Highly organized, detail-oriented, and comfortable managing multiple projects with competing deadlines.
Comfortable working in a technical environment and willing to develop a working familiarity with Globus's platform and user communities.
Experience working within a software or other technology company, university, research computing center, scientific organization, or mission-driven nonprofit organization.
Hands-on experience with email marketing platforms (Mailchimp, HubSpot, Constant Contact, or similar) and social media management tools.
Experience with lead generation workflows, including list segmentation and drip campaigns.
Exposure to AI tools for content generation.

Responsibilities

Plan and execute customer-focused campaigns to drive new user engagement and support retention of Globus subscribers.
Draft and distribute regular external communications, including newsletters, user announcements and product update notices.
Coordinate outreach to institutional partners, prospective subscribers, and existing user communities, including research universities, national laboratories, and government agencies.
Manage and grow Globus's presence across social media channels (LinkedIn, X/Twitter, Mastodon), maintaining a consistent voice and posting cadence.
Monitor engagement metrics across email and social channels and produce regular performance reports with actionable insights.
Work with the events manager to plan and execute successful Globus participation in research computing conferences and community events, webinars, virtual demos, and user group meetings, including promotion, and follow-up communications.
Collect and synthesize post-event feedback to inform future event strategy.
Assist the customer team in executing targeted lead generation campaigns aimed at IT administrators, research computing staff, and research teams at prospective institutions.
Build and maintain segmented contact lists and mailing audiences using CRM and email marketing tools (e.g., Mailchimp).
Support the development of landing pages, outreach emails, and other campaign assets.
Track campaign performance metrics and contribute to regular reporting for the customer team.
Assist in the production of marketing materials including conference flyers, slide decks, one-pagers, and promotional items, working from templates and messaging frameworks.
Maintain and update the Globus website's marketing pages, news/blog section, and event listings.
Coordinate with external vendors (designers, print shops, AV suppliers) to produce and deliver materials on time and within budget.
Oversee and maintain the inventory of marketing collateral, ensuring timely reproduction and adequate supply to support business needs.
Research, evaluate, and recommend promotional merchandise ("swag") and giveaway items for exhibitions and marketing events.
Maintain organized archives of marketing assets, campaign records, and contact databases.
Serve as a coordination point across the customer team for communications timing, messaging consistency, and outreach scheduling.
Develops marketing communications, advertising, or publicity materials with a moderate level of guidance from others.
Develops, plans, and coordinates the development and production of marketing and publicity materials and campaigns, ensuring deadlines and budgets are met.
Performs one or more of the following marketing functions: marketing communications /advertising; Web blogs or digital marketing; market research; development or review and update of the marketing infrastructure and management of external sales agency relationships.
Performs other related work as needed.