Marketing Automation Specialist

Bright Horizons Family Solutions•Newton, MA

1d•$69,000 - $76,000•Hybrid

About The Position

The Marketing Automation Specialist will support the Marketing team on customer and prospect-facing email marketing programs covering a portfolio consisting of demand generation, events, newsletters, and retention programs using Salesforce Marketing Cloud. This role works closely with various stakeholders to drive campaign performance through innovative marketing strategy as well as email design and copy. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

Bachelor's Degree in Marketing, Communications or a related field
In lieu of a degree, an additional 3 years of experience may be considered
1-3 years of experience in marketing automation platforms (preferably Marketing Cloud, Marketo, Pardot, Adobe Campaign)

Nice To Haves

HTML and some basic coding knowledge is preferred
Experience using SQL and similar queries to analyze data is preferred
Strong project management skills and exceptional attention to detail.
Ability to work in a fast-paced environment working with multiple stakeholders.
Experience managing projects of varying complexity; time and project management are critical skills.
Demonstrated resourcefulness, motivation, initiative and creative problem solving.
Ability to think strategically while also able to “roll up your sleeves” and do the hands-on work necessary to meet deadlines.
Knowledge of test and learn practices a plus (such as A/B Testing, Multivariate Testing, etc.)
Must be flexible with the ability to adapt to, and drive change.
Self-starter with strong interpersonal skills who both works well within a team and independently

Responsibilities

Understand the requirements of Marketing stakeholders and work with technical teams to ensure the system(s) can deliver on those requirements.
Create automated, multi-touch, targeted prospect and customer lifecycle digital marketing campaigns
Client management of internal stakeholders acting as an internal email consultant on email marketing best practices.
Be accountable for quality execution and timeliness of all email projects and campaigns.
Monitor daily email sends and data transfer processes to ensure proper execution of email programs.
Report on the delivery of email campaigns and journeys as well as provide insight for optimization.
Provide recommendations and input on goals, objectives, strategy and email best practices.
Keep management in the loop on email performance against goals and objectives.
Work within Marketing Services and with the IT team on projects that span marketing technologies and other systems (i.e. Salesforce Sales Cloud, Microsoft Dynamics, Google Analytics)
Recommend marketing automation and email build best practices, troubleshoot issues, and ensure adherence to development standards, compliance regulations, and accessibility guidelines.
Perform render testing across devices and email clients to check for email rendering across different ISPs.
Responsible for performing end-to-end QA on email campaigns, including validating audience segmentation, personalization, links, rendering across devices/clients, and compliance requirements. Ensures accuracy of content, functionality, tracking, and scheduling prior to deployment, while identifying and resolving issues to maintain high-quality campaign execution.