Marketing Assistant

J.C. Hart Company, Inc.•Indianapolis, IN

1d•Onsite

About The Position

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. They are proud of their unique designs and the value they add to communities. Their Associates are considered their greatest asset, and the company is recognized as a Best Places to Work, offering a growth-oriented, family-friendly culture rooted in Core Values of Passion, Integrity, Development, Innovation and Teamwork. J.C. Hart strives to be a Partner and Employer of First Choice and is currently seeking a Marketing Assistant to join their team.

Responsibilities

Available to open the office each morning in accordance with Standard Operating Procedure, ensuring common areas, amenities, model apartments, etc. are ready for Guests
Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards
Monitors for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards
Assists with details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance
Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents
Assists, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents
Assists in handling of Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc.
Assists the District/Community Manager with handling Resident feedback and conflict resolution
Understands and strives to fulfill Resident satisfaction goals and objectives to attain exceptional feedback both through company surveys and online reviews
Assists in driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software
Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams
Assists in touring Prospective Residents if the Leasing Agent is unavailable
Logs/inputs records and activities in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, Resident files, document management, etc.
Informs the District/Community Manager/Maintenance Supervisor of all problems/situations that occur at the community
Assists in community outreach, preparation, and execution
Manages Community social media accounts, content creation, comments, responses, and connections
Assists Manager with additional marketing responsibilities (Resident events, mass messaging, signage, etc.)

Benefits

Paid weekly, every Friday
Health, Dental, Vision, Life, and Disability insurance
Generous Paid Time Off (PTO) plan with opportunities to earn additional PTO
401(k) plan with an impressive company match
40% apartment rent discount
Above industry average bonuses including: renewal, move in, impact, holiday, anniversary, and wellness
Paid volunteer time
Paid parental leave
Employee Assistance Program (EAP)
Associate referral bonuses
Paid training and certifications
$3,000 annual tuition reimbursement
Career development opportunities and support
Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
4 company sponsored social events per year