Marketing Assistant

Dinerstein Companies • Baton Rouge, LA

2d • Onsite

About The Position

The Dinerstein Companies (TDC) is a large, integrated multi-family and student housing developer with over sixty years of experience in development, construction, and property management. TDC focuses on genuine hospitality and authentic care, aiming to build lasting relationships and provide excellent customer service. The role, referred to as a Community Assistant within the description, is crucial for supporting the property's leasing efforts, fostering positive resident relationships, and contributing to the overall operational success of the property. This includes managing leasing inquiries, conducting tours, assisting with applications, and handling various administrative and resident service tasks.

Requirements

• A commitment to staying informed about the property
• Detail-oriented mindset and the ability to manage multiple tasks efficiently
• A friendly demeanor that establishes you as a trusted advisor for prospective and current residents

Nice To Haves

• Previous experience in customer service or a related field is a plus

Responsibilities

• Managing all leasing inquiries
• Conducting tours
• Performing follow-ups
• Assisting prospects with the application process
• Ensuring digital and/or physical lease files are accurate, complete, and organized
• Reporting traffic, application, and lease number variances to appropriate team members
• Ensuring daily tasks and follow-ups are completed and documented
• Maintaining a high energy and professional demeanor
• Providing excellent customer service to residents, parents, and prospects
• Managing resident requests, concerns, and complaints in a timeline manner
• Assisting in the planning and execution of community events
• Tending to after-hours emergency calls as needed/required by the on-site management team
• Participating in seasonal team events, including turn and quarterly unit inspections
• Answering resident questions regarding lease terms, charges, and any lease violations
• Be familiar with the company’s policies and procedures
• Be familiar with industry training to ensure consistent compliance at the property level
• Online coursework on fair housing, customer service, and company policies
• Follow-ups on prospect, resident, and maintenance surveys to ensure the highest level of customer service
• Regular audits of lease files, resident ledgers, and property reports
• Participation in daily reports on lead traffic and leasing efforts

Benefits

• Competitive compensation
• Extensive benefits package
• Comprehensive health coverage: Medical, dental, and vision insurance provided for eligible employees
• Robust retirement planning: 401(k) plan available with employer matching for eligible employees
• Financial security: Life and disability insurance for added protection for eligible employees
• Flexible financial options: Health savings and flexible spending accounts are offered for eligible employees
• Well-being and work-life balance
• Collaborative, creative environment where people can learn and grow with the company
• Environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed