Marketing and Customer Experience Coordinator

Buffalo Mountain Co Op•Hardwick, VT

3d•Onsite

About The Position

The Marketing and Customer Experience Coordinator promotes the co-op, both in-store and online, as a healthy, economical, vibrant community hub. They deliver high-impact in-store and online campaigns that drive value and connect shoppers more deeply to their food and community. The Marketing and Customer Experience Coordinator is detail-oriented, creative, and self-motivated. They possess the ability to communicate with all aspects of the co-op community - all departments and staff within the co-op, the board, member-owners, and non-members.

Requirements

Expertise in social media content management and analytics
Experience designing in Canva
A strong aesthetic sensibility and ability to discern not only what looks good, but what aligns with Buffalo Mountain Market’s brand
Familiarity with natural foods and affordability
Well-developed communication skills
Ability to create and implement plans from the first creative idea through measuring results
Able to work within budget and brand standards
Ability to handle multiple demands
Ability to work effectively independently and collaboratively with teams
Capable of synthesizing complex information
Experience working with community partners

Responsibilities

Design, Production, and Content Creation: Creating cohesive marketing materials for the in-store experience, including flyers, signs, and brochures throughout the store.
Executing campaigns for social media and our website
Photographing products, displays, vendors, staff, and store interiors to support campaigns
Create branded goods
Community Engagement and Customer Experience: Maintain and monitor channels of communication with members and shoppers, including surveys, online reviews, social media interactions, and email, and ensure responses from appropriate staff
Maintain and promote connections with the community through sponsorships and participation in community organizations and events that support the brand and organization’s objectives
Administer round-up and donations within the desired parameters
Send bi-weekly newsletters sharing pertinent information from the co-op
Work with the Front End to achieve membership growth objectives with ongoing membership promotions and membership drives
Coordinate all communications to member-owners, including mailings, member benefits, Board Elections, and annual meeting.
Assist with facilitation of product demonstrations in the store.