Marketing and Communications Analyst
About The Position
The Partner Marketing & Communications team is the strategic engine behind DaVita’s engagement with physicians and B2B partners. As strategic counselors and storytellers, we translate our clinical innovation and operational excellence into powerful, integrated programs that position DaVita as the indispensable Partner of Choice in kidney care. We are seeking a highly organized and detail-oriented Marketing & Communications Specialist to support our marketing and communications for physicians and B2B audiences. This role sits at the center of some of our most critical clinical communications, ensuring our technical updates are accurate, timely, and user-friendly. This role supports several critical workstreams in our group: Clinical IT Communications: You will craft and execute email and digital communication campaigns for our software product teams, including our electronic health record (EHR / EMR), ensuring smooth delivery of technical updates and alerts to our user base. Clinical Communications: You will support our clinical communications campaigns, manage shared channels, support major programs, and help senior team members deliver high-priority initiatives for physicians. B2B Communications: You will draft compelling content for audiences including hospital executives and operational partners, tailoring our narrative to ensure it resonates with business decision-makers. Campaign Performance and Insights: Own the routine analysis of email performance, helping the team understand what is working and optimize future sends. This role is ideal for a skilled writer and project coordinator who loves checking boxes, improving processes, and jumping in to help the team succeed.
Requirements
- 3–5 years of experience in communications, marketing coordination, or related field.
- Strong Writing Skills: You can take a bulleted list of facts or features and turn it into a clear, professional email for a doctor or a hospital executive.
- Data Literacy: You are comfortable working with numbers and can explain what a "good" Open Rate looks like.
- Execution Focus: You take pride in getting the job done right and on time. You are known for being reliable and responsive, while managing multiple projects
- Tech-Savvy: Comfortable learning new platforms (email marketing tools, project management software) and managing distribution lists. Can quickly learn new platforms designed for project management, email marketing and teammate intranet.
- Growth Mindset: You are naturally curious, embrace new challenges, and actively seek opportunities to learn, grow, and expand your skills.
Nice To Haves
- Experience with email marketing platforms (Acoustic, Mailchimp, etc.).
- Familiarity with healthcare, technical or other highly regulated environments (comfortable with medical terminology).
- Experience writing for B2B or executive audiences.
Responsibilities
- Translate technical inputs (from release notes or product managers) into clear, error-free emails and alerts for clinical users.
- Rapidly execute urgent communications during system outages or bugs, taking an approved message, formatting it, and getting it into users' hands immediately.
- Diligently track the communications calendars, ensuring all planned updates are drafted and routed for approval well in advance of their send date.
- Serve as a shared owner of our physician email inbox. You will triage inquiries, draft responses for review, and ensure no request falls through the cracks.
- Own the routine analysis of email performance, tracking Open Rates, Click-Through Rates (CTR), and delivery metrics.
- Synthesize data into simple, actionable reports that help the team understand what is working and optimize future sends.
- Develop and maintain project plans, organized documentation, version control, and distribution lists.
- Shepherd content through the Legal, Compliance, and Regulatory (LCPR) review process, ensuring all feedback is incorporated before final send.
- Performs other duties and responsibilities as assigned, including but not limited to, stepping in to support senior team leads by taking ownership of routine or overflow tasks—allowing them to focus on complex strategic initiatives.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
