Marketing AI Program Analyst-Senior Associate

JPMorgan Chase & Co.•Wilmington, DE

26d•$90,250 - $145,000

About The Position

At JPMorgan Chase, the Marketing team is pioneering the use of artificial intelligence to drive smarter, faster, and more impactful solutions. This role supports Marketing AI Initiatives, orchestrating innovation across the firm. The Performance Marketing, Operations & Transformation (PMOT) team serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond. As a Marketing AI Program Analyst-Senior Associate, you will support the day-to-day execution, tracking, and governance of Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and moving—maintaining plans, statuses, dependencies, and documentation—so leaders can make fast, informed decisions. This role also supports the Marketing-owned Marketing AI Sandbox, helping manage intake, maintain execution trackers, coordinate approvals, and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to help ensure innovation is delivered responsibly.

Requirements

3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
Strong written and verbal communication skills, including the ability to produce crisp summaries and action-oriented updates.
Comfort working with cross-functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
Curiosity and learning mindset—interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.

Nice To Haves

Experience supporting AI, data, martech, or automation initiatives in a marketing or digital environment.
Familiarity with marketing delivery ecosystems (e.g., email operations, paid media/digital channels, content workflows, measurement/analytics).
Experience with governance-oriented delivery (supporting documentation, approvals, and control steps).
Ability to structure ambiguous requests into clear problem statements and next steps.

Responsibilities

Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, control/approval gaps) and escalate appropriately.
Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle-time reduction, quality uplift).
Translate complex updates into structured, executive-ready content (what happened, what’s next, what’s needed, what’s at risk).