Market Tire Coach

MSX International•Atlanta, GA

About The Position

MSX International is seeking a Market Tire Coach to deliver market objectives through coaching and mentoring the MTC Coach and RPC. This role ensures the market performs and maintains quality recruiting selection, onboarding, and continuous education training. The Market Tire Coach will also deliver market travel performance within OEM and MSX budget and guidelines, conduct innovation workshops, and establish a robust customer feedback loop. Responsibilities include resolving operational issues, providing in-dealer training, ensuring administrative duties are completed accurately, creating performance reviews, developing growth plans, and driving KPI performance to achieve consumer experience standards.

Requirements

4 to 5 years of professional experience with multi-store retail or operations management.
Experienced in dealing with business owners of large and small operation.
Excellent verbal and written communication skills.
Tech-savvy with proficiency in Microsoft Office products.
Knowledge and aptitude using and interpreting financial reports and data.
Ability to problem-solve and execute changes that increase efficiencies and improve customer service.
Excellent organizational skills, including prioritization and time management.
Passionate and excited about building and sustaining relationships.
Self-starter with a results-driven mindset.

Nice To Haves

Bachelor’s degree

Responsibilities

Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
Conduct Innovation Workshops: Organize regular workshops to brainstorm innovative solutions and strategies with the team.
Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC), including, but not limited to, adhering to all Quick Lane brand standards.
Ensure RPC completes weekly administrative duties accurately and on time.
Create and deliver annual performance reviews for assigned RPC.
Develop personal growth and performance improvement plans.
Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region.
Make recommendations to senior management.
Drive KPI performance in assigned market.
Review action plans for milestone completion and identify issues/opportunities.
Achieve consumer experience standards as prescribed by FCSD within the assigned regions.
Support Quick Lane special projects and initiatives.