Market Surveillance Manager

UL Solutions•Northbrook, IL

1d•Hybrid

About The Position

The Market Surveillance Manager manages the global operation of the Market Surveillance Department. Develops and implements procedures to ensure the appropriate investigation of product incident reports and the resolution of complaints about the safety and integrity of UL product certifications. Ensures that corrective actions are implemented to reduce the probability of reoccurrence of identified safety issues.

Requirements

University Degree (Equivalent to a Bachelors degree) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology or a related field plus twelve years direct experience in manufacturing, quality control processes, market surveillance, and standards development.
At least five years of relevant management/leadership experience.
Demonstrated ability to effectively manage departmental objectives, staffing and budget.
Detailed knowledge of manufacturing and the quality control processes.
Detailed knowledge of quality control and manufacturing issues, trends and problems.
Detailed understanding of ULs safety testing and certification services and strategic initiatives, plans and programs.

Responsibilities

Develops industry/discipline specific strategic plans, goals, and budgets for the department.
Develops and implements processes and procedures to investigate reports where the non-compliance or failure of UL certified products is alleged.
Ensures the product incident report investigations are accurate, consistent and complete when carried out at any organizational facility.
Develops and implements procedures to improve the process for investigation of product incident reports.
Consults with customers to enhance procedures and processes to increase the level of manufactured products complying with UL requirements.
Identifies safety and quality control issues resulting from product incident reports and develops and implements recommendations to address them.
Collaborates with key stakeholders (Legal team, COU's, Principle Engineers, Quality, Conformity Assessement Governance, etc) to resolve specific standard and industry wide product safety issues.
Communicates with external groups, such as government and regulatory agencies on issues of public safety related to market and conformity surveillance activities.
Directs the implementation of department strategies by gathering and evaluating input from customers, regulatory authorities, management, staff and other appropriate constituent sources.
Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing career counseling, feedback and guidance, and ensuring that all policies are understood and adhered to.