Market Sales Support Representative

Koch•Green Bay, WI

1d•Hybrid

About The Position

The Georgia-Pacific GPXpress team is seeking a customer-focused individual with a background in sales, sales support, or account management to join our team as a Market Sales Support Representative in Green Bay, WI. The ideal candidate is enthusiastic, proactive, and passionate about building strong partnerships with both internal and external customers. If you thrive on supporting sales teams and are motivated to deliver exceptional service while continuously growing your capabilities, we’d love to connect with you. The GPXpress team is a sales support team that assists distribution partners and sales employees with product and service support through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction. This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

Requirements

Bachelor’s degree in business, sales, or a related field OR two (2) or more years of experience in sales support or a related field
Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
Willing to travel up to 10%

Nice To Haves

Experience with CRM systems like salesforce.com
Experience in roles supporting customer accounts, distribution relations, and/or managing strategic partnerships

Responsibilities

Partner with Market Sales teams in the day-to-day management of key accounts, which includes handling inquiries, resolving issues, and ensuring timely delivery of products and services.
Serve as a liaison between Market Sales and internal departments to ensure alignment and effective communication and fulfill client requirements.
Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
Analyze sales data, customer feedback, and market trends to provide actionable insights that support account strategies. Generate regular reports to track account performance and identify opportunities for growth.
Proactively support customer needs across multiple channels including emails, phone, chat and other means of communication. You’ll serve as a trusted partner, providing solutions and strengthening our relationships through each interaction.