Market Sales Manager (Pre-Planning)
About The Position
Our associates celebrate lives. We celebrate our associates. We are seeking an experienced industry-based sales coach to lead and expand our Pre-Planning sales operations across multiple locations and cemeteries in Houston, Texas. This role will oversee eight current Pre-Planning Sales Teams with the goal of driving revenue growth through the development of two additional sales teams over the next year. The Pre-Planning Market Sales Manager will be responsible for achieving market-level performance targets, executing growth strategies, and maintaining an annual sales volume with strong potential for expansion.
Requirements
- High school or equivalent
- REQUIRED 5-7 years pre-need funeral & cemetery sales with progressing responsibilities
- Valid state/province driver’s license with good driving record
- Insurance license as required by state/province law and as prescribed by each state board
- Working knowledge of Windows-based PC environment and MS office applications
- Ability to maintain confidentiality
- Ability to work beyond standard business hours when necessary to service customers
- Ability to set goals for employees that are challenging but achievable
Nice To Haves
- Bachelor’s degree preferred
- Sales Counselor and sales supervisory experience preferred
- Experience presenting, training, coaching and motivating salespeople and sales forces a plus
- Knowledge of Customer Relationship Management systems a plus
Responsibilities
- Staff Management and Leadership Meet and exceed established sales quotas across all pre-planning teams
- Ensure that Pre-Planning Advisors utilize methods as set forth in training manuals while observing Company policies and procedures
- Provide initial and ongoing sales instruction to ensure that all Pre-Planning Sales Managers and Pre-Planning Advisors meet or exceed the needs of the customers
- Mentor Pre-Planning Sales Managers acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
- Market Share Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
- Analyze and be aware of competitor pricing
- Plan and participate in community events designed to develop prospects and heighten awareness of the location
- Expense Management Review all pre-need contracts to ensure compliance with HMIS, state/provincial and or federal laws
- Approve all discounts offered to customers
- Prepare reports that demonstrate compliance with financial controls
- Operations Support Maintain all marketing materials, training manuals, sales equipment and other sales supplies
- Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
- Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Pre-Planning Advisors and the public
- Compliance Ensure that all sales managers and pre-planning advisors follow the Code of Conduct and obtain proper licensure
- Ensure compliance of sales practices with federal, state/provincial and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
