Market Sales Coordinator

United Rentals • Raleigh, NC

1d

About The Position

As a Market Sales Coordinator, you will support Strategic Account Managers and Market Sales Managers by being a dedicated point of contact for orders, sourcing, logistics and account coordination. You will work closely with these assigned Managers on contract terms, pricing and fulfillment. Your primary focus is on capturing rental equipment orders and fulfillment but will also participate in activities that support building customer trust, retention and promoting UR total value proposition. You will do so in a manner that supports customer advocacy and United Rentals revenue growth for all business units. Your overall objective is to deliver the highest possible levels of order fulfillment and customer satisfaction.

Requirements

• Bachelor’s Degree preferred or 3 years of customer service experience
• Strong customer service orientation
• Strong communication and presentation skills
• Solid computer skills and knowledge of most current business software
• Independent worker and self-starter with strong self-imposed structure
• Knowledge of equipment rental industry, Total Control, ERP systems, and pricing for rates, freight, and overtime
• Ability to multi-task and interact with customers via phone, email, text or web
• Strong sense of urgency

Nice To Haves

• Knowledge of equipment rental industry
• Knowledge of Total Control
• Knowledge of ERP systems
• Knowledge of pricing for rates, freight, and overtime

Responsibilities

• Constantly capture and execute customer orders with a high degree of urgency
• Work with Inside Sales Reps from all business units in the market, actively source equipment, arrange transportation, and develop orders accurately across all UR general rental and Specialty branches
• Provide customers viable, well thought-out equipment alternatives if certain equipment is not available
• Maintain high familiarity and skill within UR One, UR Control, Total Control, mobile apps and Sales Force
• Identify and communicate opportunities to increase profitability and expand customer equipment mix
• Provide equipment, on-rent, and invoice level reporting to customers as requested or scheduled
• Respond to and diffuse customer objections
• Monitor customer feedback surveys and interject as needed
• Other duties as assigned.

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree