Market Research Operations Specialist

Balsam Brands•Redwood City, CA

5d•$60,000 - $75,000•Hybrid

About The Position

We are seeking a detail-oriented and proactive Market Research Operations Specialist to support our Consumer Insights team. This role is pivotal in ensuring the seamless and timely execution of research initiatives and projects that inform business decisions and enhance customer experiences. The ideal candidates will have strong project management skills, a foundational understanding of market research methodologies, and a collaborative mindset. This full-time position reports to the Senior Manager of Consumer Insights and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in-office.

Requirements

Strong proactive project management with experience managing multiple projects simultaneously
1-2 years of experience in Market Research, Consumer Insights, or a related field, with exposure to both quantitative and qualitative methodologies
Baseline proficiency with project management and research tools and platforms (e.g., survey software and project management platforms)
Excellent organizational skills, with a keen eye for detail and ability to manage complex logistics
Strong verbal and written communication skills, including translating timeline and process details and clearly communicate to internal stakeholders
Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions

Nice To Haves

Knowledge of basic project management and collaboration tools (e.g., Jira, Figma, Confluence)
Curious and passionate about understanding consumer behavior and improving customer experiences
Familiarity with CI and UX quantitative and qualitative research methodologies
Base-level experience with research platforms
Basic statistical analysis skills a plus
A background or coursework in psychology, sociology, business, or a related field is preferred
A self-starter with a collaborative approach to problem-solving
Adaptable and able to thrive in a fast-paced, dynamic environment

Responsibilities

Coordinate the scheduling of multiple research projects from initiation to completion, ensuring timelines are met
Manage vendor relationships including: contract and payment coordination and communication
Develop and maintain project documentation, such as contracts, timelines, budgets, and status reports, to keep internal stakeholders informed
Oversee management and monitoring of recruitment logistics from both internal and external panels to ensure diverse and representative participant samples
Ensure data integrity and PII standards are integrated into the process across all research projects by maintaining high-quality standards for data handling.
Work closely with the Consumer Insights team to operationalize and organize research studies, including basic survey programming, participant recruitment, and data collection
Supporting specific phases of the project process: survey programming, monitoring data collection, data pulling/preliminary analysis (charts, open-end analyses, etc.) and reporting (updating templatized slides, dashboards, etc.)
Secondary research (AI tools, referencing different online sources, etc.)
Serve as the internal scheduling bridge between the CI research team and cross-functional departments, such as Marketing, Creative, Merchandising, Operations, Digital, and Customer Service to manage research assets and project flow
Provide logistical support for internal and external workshops, focus groups, and testing sessions, including scheduling, materials preparation, and technology setup
Clearly communicate project updates and status to key stakeholders
Manage and update the CI library of programs, projects, and insights to ensure easy access across the organization
Identify opportunities to streamline research processes and implement tools or frameworks to improve efficiency
Maintain and update a repository of research templates, guidelines, and best practices
Monitor industry trends and emerging tools in research operations to keep the team running efficiently and effectively

Benefits

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance