Market Operations Leader

CityVet • , CO

3d • Remote

About The Position

The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority.

Requirements

• Willingness to travel up to 75% of the time within the assigned region
• Bachelor’s degree required; advanced degree preferred
• Preferred 5–10 years of progressive leadership experience in multi-site healthcare operations
• Proven experience leading managers or regional teams
• Strong proficiency with operational dashboards, PIMS, and business systems (ezyVet preferred)
• Advanced understanding of financial statements and operational KPIs
• Deep knowledge of veterinary operations and compliance standards

Nice To Haves

• advanced degree preferred
• ezyVet preferred

Responsibilities

• Lead, coach, and develop Market Operations Leaders as people leaders, coaches, and communicators
• Provide guidance to Market Ops Leaders on coaching, escalation management, and PM development
• Ensure consistent execution of operational standards, KPIs, and initiatives
• Oversee regional performance in labor management, staffing stability, compliance, team member experience and client experience
• Drive successful implementation of enterprise initiatives (e.g., forward booking, recalls, payment solutions, workflow changes)
• Support remediation plans for underperforming clinics
• Monitor regional KPIs and provide actionable insights to VP of Operations
• Partner with Regional Medical Leadership to ensure alignment with LVP’s on strategy and decisions to ensure successful operational execution
• Serve as escalation point for operational, staffing, and compliance risks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager