Market Operations Director - Phoenix Metro Area

Soar Autism Center • Phoenix, AZ

23h • $110,000 - $120,000

About The Position

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model. The Market Operations Director is a good fit for a candidate who has previously managed multi-site operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to support local leadership to help young children with autism spectrum disorder.

Requirements

• Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

Responsibilities

• Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.
• Analyze financial data to identify trends, opportunities, and areas for improvement.
• Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.
• Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.
• Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards
• Support team efforts to maintain compliance with internal policies and external regulations.
• Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.
• Foster a positive team culture that prioritizes staff engagement and client satisfaction.
• Conduct regular check-ins with leadership teams to address challenges, celebrate successes, and stay aligned on priorities.
• Support hiring, onboarding, and training efforts for key operational roles in the region.
• Work closely with executive and local leadership teams to develop and execute strategies that ensure the territory’s growth and success.
• Proactively identify and solve challenges that arise in operations, financials, or team dynamics.
• Ensure alignment of regional operations with Soar Autism Center’s mission, values, and vision.

Benefits

• Starting base salary of $110,000.00 - $120,000.00/year with annual bonus potential of up to $48,000 based on market, center, and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• Direct exposure to senior leaders and multi-site operators
• A collaborative, high-accountability environment where strong performers grow quickly
• The chance to build something meaningful—while building your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager