Market Operations Analyst (9 PM to 6 AM)

MEMX

2h•$95,000 - $120,000•Remote

About The Position

MEMX is searching for a Market Operations Analyst to join their US Team. The primary focus of this role is customer service, acting as the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 9 PM to 6 AM ET. You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays.

Requirements

3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange
Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
Experience supporting FIX and SBE Protocols
Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
Must be confident working with real-time monitoring to identify issues and help solve problems
Knowledge of U.S. equity markets, market structure, and clearing
Willingness to obtain necessary licenses as directed by Compliance
Desire to learn new things and be flexible in a quickly changing environment
Ability to perform multiple tasks simultaneously in a complex operational setting
Self-starter who can work independently

Responsibilities

Answering phone calls from clients
Responding to emails and Jira tickets
Verifying and monitoring trading and clearing systems
Investigating issues using internal and external tools
Liaising with other Market Operations team members and other internal/external groups to resolve issues
Ad-hoc project work as required