Market Manager - Chicago

Portillo's • Oak Brook, IL

1d • Hybrid

About The Position

The Market Manager will be critical in cultivating Portillo’s familial and high performing culture while executing world-class operations who achieve continuous greatness with unrivalled guest experience. This position is located in the Chicago, IL area. The Market Manager is a strategic thinker with strong execution talents who embodies high energy and has an exceptional capacity for both understanding people and business knowledge. Has a passion for delivering superior results and guest experience in a best-in-class high volume restaurant environment. This position requires a strong people leader who possesses an equally valued skillset of rigorous operational acumen.

Requirements

• Bachelor’s degree in business or related field, preferred
• Outstanding oral and written communication skills.
• Must be proficient in MS Word, Excel, and Outlook
• Exceptional organization skills, and decision-making skills, especially under stressful, difficult situations
• Demonstrated ability to think strategically and successfully execute tactics
• Proven self-starter who sets aggressive plans and consistently meets the challenge
• A minimum of 3+ years of progressively responsible operations leadership in a consumer-focused multi-state business preferably within the restaurant QSR or fast casual industry

Nice To Haves

• Training facilitation
• Small/Medium group presentation skills

Responsibilities

• Deliver a superior guest experience by enabling restaurants with the opportunity to create lifelong memories by igniting the senses with unrivaled food and experiences.
• Collaborate and provide results-oriented leadership in developing and executing the market annual operating and growth plans that meet or exceed annual EBITDA and sales targets.
• Monitor and achieve critical measures of market P&L performance per restaurant, inclusive of labor standards, execution, speed of service, QSAC (Quality, Service, Attitude, and Cleanliness) and Team Member attraction, retention and turnover; analyzes data and business issues on a daily basis.
• Communicate and ensure operational standards for excellence in every aspect of the market while continually focusing on enhancing the guest experience.
• High level of planning and time management skills to drive results across the market in people, sales and profits. Dedicated to spending 90% of time in the field and 10% administrative.
• Lead a high-level of process and system rigor along with people management and training to the organization to ensure standardization and consistency within the business.
• Implement operating practices for new restaurant openings that allows for the seamless opening of multiple locations simultaneously; works collaboratively with opening team through process and execution.
• Ensure the continuous maintenance and performance of the restaurants’ physical production capacity; monitoring that all food and product preparation areas and Team Members maintain the highest standards of public health, sanitation, and safety. Maintains exceptional exterior and interior physical plant of all restaurants.
• Champion the Portillo’s culture by embracing and modeling our Purpose and Values of family, energy, greatness and fun. Recognizes exemplary performance of restaurant teams each QRT.
• Move with urgency and passion in motivating and leading a high-performance market and restaurant leadership team; attract, develop, engage, and retain high quality people at all levels, providing proper talent pipeline, continued bench development, and achievement of succession planning objectives. Fosters a culture of accountability.
• Provide on-going coaching, feedback, and development of the team in an unwavering pursuit of greatness by leveraging the full potential of individuals throughout every level of the market
• Build a world-class service, operations, and values-based culture through day-to-day servant leadership, management capabilities, and accountability that embodies the purpose and values
• Lead and drive strategic change across the market.

Benefits

• Participation in a discretionary bonus program based on company and individual performance
• A monthly technology reimbursement
• Equity awards
• Quarterly Portillo’s gift cards
• medical, dental, and vision insurance
• paid time off
• life insurance
• our 401(k) plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees