MARKET MANAGER - S. ADAMS STREET

STAR Financial Bank•Marion, IN

1d•Onsite

About The Position

STAR Financial Bank is an Indiana-based community bank with over 80 years of experience, known for its quality service, personalized banking solutions, and innovative technology. As a community-focused institution, STAR is dedicated to partnering with organizations that improve communities. The bank operates on core values including Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success, and Remaining Independent. STAR Financial Bank is an equal opportunity employer committed to diversity and inclusivity, ensuring fair treatment for all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or veteran status. This Market Manager position is part of a workplace model that does not allow remote work.

Requirements

Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
Proven ability to concurrently manage multiple priorities and meet required deadlines.
Proven results in an inside sales capacity.
Proven ability to successfully manage employees in remote locations.
Excellent presentation skills.
Demonstrated oral and written communications skills.
Ability to provide superior customer service through face to face and phone conversations.
Ability to turn a low production office into a high production office.
Strong attention to detail.
Strong organizational and follow-up skills.
Ability to maintain a high level of confidentiality in every aspect of this position.
Intermediate computer skills, including Microsoft Office Suite products.

Responsibilities

Set direction for and lead the retail sales operation in an assigned geographic market.
Assist in establishing, managing, tracking, and accomplishing Retail Branch goals and objectives within a specified market.
Provide guidance and coaching to staff related to retail sales initiatives, which include affiliate referrals, promotional campaigns, new product launches and day-to-day production levels.
Align the focus of Branch Managers and their staff with bank and overall market opportunities and goals.
Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
May be required to conduct or participate in activities for generating new business such as sales calls and special events as part of the bank’s overall strategic plan.
Implements strategies to achieve goals established for office.
Generates, completes, and closes consumer loans.
Maintains and updates knowledge relating to changes in Bank products, services and procedures.
Ensures that all employees are adequately trained and cross-trained in appropriate functions.
Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
Ensures that operating procedures are followed.
Assists with branch scheduling utilizing the designated staffing model to reduce inefficiencies and to meet the customer needs.
Serves as back up for Personal Banker I/II duties and/or phone customer inquiries.
Ensures that branch staff effectively meets customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
Support company-wide sales initiatives, conduct regular sales meetings, and establish coaching programs for retail branch staff.
Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
Responsible for the orientation/mentoring of new team members at their physical location.
Actively participates in civic and/or social organizations and other community organizations.
Confers with appropriate departments to resolve issues.
Leads hiring, coaching, performance feedback, employee development, compensation recommendations, and performance management for staff.