Market Manager in Training (Seattle, WA)

Dealer Tire•Washington, DC

1d•$80,000 - $115,000•Onsite

About The Position

The Market Manager in Training (MMIT) is a pilot training program with the goal of becoming a Market Manager. In the program, you will be the acting Market Manager for a smaller TSA team while gaining the hands-on experience of the Market Manager position. To be eligible for the Market Manager role at the completion of the pilot period, the MMIT will need to establish satisfactory job performance and the market size needs to reach the appropriate headcount to justify a Market Manager.

Requirements

Bachelor’s degree or equivalent years of experience in retail tire/service sales.
Retail store management experience required.
Excellent communication and facilitation skills.
High level of attention to detail.
Ability to work in a fast-paced environment.
Proficiency at intermediate level with all Microsoft Office products.
Competencies Required: Results Orientation, Agility, Critical Thinking, Initiative, Time Management/prioritization, Business Acumen, Relationship Building, Influence, Customer Focus, Value Selling, Driving Change, Attention to Detail, Acquires and Develops Talent.
Physical Job Requirements: Standing for long periods of time, Frequent bending, crouching, and twisting, Lifting at least 75 pounds.
Travel required – approximately 25-45%.
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
Drug Policy: Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. There will be random drug testing for all Tire Store associates.

Responsibilities

Partner with dealerships to provide engaging, innovative service drive solutions which deliver customer safety, satisfaction, and retention.
Oversee and enhance all tire program components, maintenance care items, along with Maintenance & Light Repair (MLR), WTD and operational functions including but not limited to; product screens, pricing, inventory, inspection process and sales effectiveness (closure rate).
Partner with dealerships on reporting needed to grow their business and track success to include but not limited to: RO data, Customer Pay, Internal Sales and Alignment Sales.
For purposes of demonstration/training of Tire Service Advisors (TSAs): inspect, inform and sell/assist with tire and alignment sales to dealership customers on the service drive – acting as a model of what great looks like.
Train TSAs on proper Service Lane tool usage and timely data entry into RO data portion of the Service Lane tool.
Hold TSAs accountable for proper and timely reporting, adhering to schedule and attaining tire store metrics (tires per RO, alignment growth, SLI tool usage).
Implement and hold the TSAs accountable for adherence to tire store operational standards and usage of SLI Tool: Welcome guest to dealership, Inspect/identify tire and alignment needs, Offer solution, Overcome objections and obstacles, Add to repair order (RO).
Market and promote tire, Maintenance & Light Repair (MLR) and WTD sales with existing and/or new programs, with the goal of increasing unit sales, generating and achieving sales goals and meeting sales revenue for assigned Tire Stores.
Collaborate with Regional Tire Store Manager to identify and implement processes to utilize the data collected from tread scanning devices and RFID systems to market to dealership customers (developing and overseeing plan for forecasting upcoming tire needs and capturing lost sales), where applicable.
Develop and implement strategies and tactics to assist dealerships with meeting/exceeding sales and tire unit objectives (drive process & other operational improvements): Declined Services Strategy, Used Car Strategy/ELT products, Connectivity of MPI and Auto Loop (where applicable), Recovered Sales (from call backs), OTS AOR.
Conduct monthly review of TSAs market competitive shops to provide market competitive price information and positioning with dealership management.
Interact with the Service Manager and Parts Manager to determine a retail competitive product screen and pricing strategy.
Ensure TSAs have trained dealership personnel on the Dynamic Retail Selling Guide (DRSG) and review utilization.
Partner with TSAs to support and strengthen the dealership Service Advisor’s capability to present tire and maintenance options to customers and sell conclusively on the drive; provide coaching, talk tracks and skills to positively influence their overall closure rate on tire and MLR sales.
Review SLI and end of month data for accuracy, review scorecard for accuracy and update data as needed.
Review dealership sales data, TSA performance and applicable reports prior to Scorecard Meetings.
Provide Scorecard Review Meeting with Service Manager, Parts Manager, General Manager and OEM representative regarding sales effectiveness and staff effectiveness along with providing recommendations to improve execution of tire programs and MLR Programs (process implementation).
Provide insight on next level of performance at BIC and what action would be needed to achieve next level.
Provide dealership management and OEM representatives a summary of the scorecard meetings with pertinent facts and action items in a timely manner utilizing Salesforce.
Understand and analyze the pay plans for advisors and parts counter associates to be able to effectively influence behavior, as well share best practices with management.
Timely completion of all monthly management and expense reports.
Foster a culture of collaboration between TSAs within the market.
Share successful practices with TSAs, Regional Managers and OEM representatives.
Collect, share and implement successful practices based on metrics; report outcomes to RMs, Dealership Management and OEM representatives.
Establish and maintain a highly engaged TSA team.
Provide leadership, coaching and development opportunities for the team and individual TSAs.
Communicate operational priorities, objectives and goals to RTSMs and TSAs.
Facilitate problem solving and collaboration.
Complete a performance evaluation of each TSA and recommend appropriate action such as promotions, counseling, and termination.
Determine staffing needs, interview potential candidates and hire associates.
Quarterly Individual Development Plan discussion with each TSA.
Must be able to perform the job requirements of the Tire Service Advisor, as required.
Operational support - perform in-store monthly operational audits on: Inspection/sell process on the drive (ensure uniformity in use of all tools and processes throughout the Tire Store network).
Launch new Tire Stores.
Support in-market grass roots recruiting.
Support in-market interview process for candidates as needed.
Onboard new hires—determined by the Regional Manager and/or Director.
Establish working relationship with OEM representatives.
Invite OEM representative to all scorecard visits.
Include OEM representative in all CAS submissions.
Where applicable, establish relationship with Dealer Group personnel.
Invite Dealer Group Fixed Operations Manager to all scorecard visits.
Include Dealer Group Fixed Operations Director in all CAS submissions.
Other Duties as Assigned.