Market Leader, Customer Growth - Business Cards & Payments (TX, OK, MN, SD, NE, KS, CO)

Capital One•Plano, TX

14d

About The Position

Are you a self-starter, a go-getter, and a deal maker? In Capital One’s Business Cards & Payments group, you will find a culture that rewards such entrepreneurial spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success. Within the Business Cards & Payments organization, our Field Sales teams work with Small and Mid-Sized Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Our Customer Growth Team, through a consultative approach, is able to help mid-sized business owners with the right products to optimize the rewards and benefits they receive. We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business. To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. As a Local Market Leader (LML), you will report directly to the Regional Vice President of Customer Growth in Business Cards & Payments and will be responsible for building and leading high performing locally based relationship managers that deliver against the defined objectives including: recruiting, onboarding, and training of sellers, and day-to-day leadership of the team. This role will lead a team of sellers within a specific geographic market and is responsible for achieving revenue and financial objectives for their markets.

Requirements

At least 5 years of business-to-business sales experience
At least 3 years of sales management experience or at least 3 years of peer coaching experience

Nice To Haves

Bachelor’s Degree in Sales, Marketing or Business Management
6+ years of customer growth or business development sales experience
5+ years of experience in a sales leadership role
5+ years of portfolio management experience
3+ years of experience partnering with Small Businesses
3+ years of financial industry experience
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Proficiency in Salesforce.com

Responsibilities

Deliver superior growth and profitability by meeting or exceeding targets in purchase volume, existing customer growth, account penetration, profit, cost, productivity etc. across their region while providing an outstanding customer and associate experiences.
Provide sales leadership and direction, and program management within their team.
Build a dynamic sales culture that compliments the broader Field strategy and assist their team in achieving their account growth and purchase volume goals.
Participate in the strategic / tactical planning process with the Customer Growth Sales extended leadership team to drive growth, market share, revenue, cross-sell, sales force growth and productivity, targeted market penetration, customer retention and profit goals.
Ensure that all customer interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines.
Champion effective partnerships with the various headquarters based support teams and local Retail and Small Business banking and Commercial bank relationships throughout their market.
Select, orientate, train, coach, develop, motivate and conduct joint work with their team of Relationship Managers.
Partner with other Local Market Leaders to ensure consistent execution of sales strategies.
Champion voice of client and voice of associate feedback to support and inform culture of continuous improvement.
Have a deep passion for coaching and developing front line sales professionals as well as yourself.