Market Intelligence Manager / Sr Manager

Whatnot•San Francisco, CA

2d•$138,000 - $153,000•Hybrid

About The Position

At Whatnot, we are deeply focused on building the best possible experience for both buyers and sellers. To support this work, we must understand how the buyer and seller experience on Whatnot compares to the experience at other livestream shopping marketplaces and adjacent marketplaces. This role owns how Whatnot understands the livestream shopping market and adjacent markets, so we always have an accurate understanding of where we can improve our buyer and seller experience to stand out. This role is equal parts builder and advisor: turning fragmented and noisy data into a trusted picture of the market, and spotting what's coming next before it becomes urgent. You'll work closely with people across the organization - including data engineering, analytics, sales, account management, product, marketing, and senior leadership - to make sure Whatnot always has the data to back decisions that impact product, pricing, and customer-experience decisions.

Requirements

Bachelor's degree in Business, Economics, Data Analytics, or a related field
5-6+ years of experience in consulting, investment banking/private equity, a fast-growing startup, or a similarly rigorous analytical environment
Strong analytical rigor — you're strong with SQL and have comfort owning data infrastructure end-to-end (not just querying others’ tables); tools like Sigma, Hex, or Tableau are a strong plus
Demonstrated ability to work and influence cross-functionally. You are proactive, great at communicating with different audiences and can bring stakeholders on-board. You seek out and have a track record for driving change and impact in a fluid, unstructured working environment.
Curious to learn about different parts of the livestream shopping market and how the market is trending across numerous dimensions (e.g., product, pricing, policy)
Fluency in using AI tools to enhance problem-solving, analysis, and execution across a wide range of business challenges
Experience building and maintaining dashboards and reports for varied audiences, including senior/executive stakeholders
Experience managing external vendor relationships, including ongoing data quality management
Ability to think strategically and execute methodically in a fast-moving, ambiguous environment

Nice To Haves

Experience with live commerce, e-commerce, resale, or other two-sided marketplace platforms
Familiarity with social commerce or gig/on-demand marketplaces and how to make sense of imperfect third-party data about them
Experience with Python or similar for data collection, cleaning, or classification workflows
Prior experience working in a market intelligence function

Responsibilities

Monitor livestream shopping market performance and maintain a point of view on how Whatnot compares
Own data source and vendor relationships - from evaluation and acquisition through ongoing quality management
Build and maintain the dashboards and reporting that make this data usable and trustworthy for stakeholders across the business, including senior leaders
Spot patterns and changes in market pricing, promotions, product, and policy, and build a point of view on whether and how Whatnot should respond
Build leading indicators so teams have runway to act pre-emptively rather than reactively
Stand up the forums and escalation paths that turn a signal into a coordinated, timely response from the right stakeholders
Translate imperfect, incomplete external data into clear, decision-ready recommendations
Own recurring market intelligence reporting (dashboards, exec-facing decks, ad hoc analyses) and make sure it drives real decisions, not just awareness
Bring structure, prioritization, and rigor to a naturally ambiguous, continually-changing space
Build tooling and documentation so we can scale the amount of market intelligence we ingest
Continuously evaluate and evolve the data sources and vendors we rely on as the market and our needs change

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.