Market Grille Cook

Hy-Vee, Inc.•Spirit Lake, IA

1d•Onsite

About The Position

Provides prompt, efficient and friendly customer service. Prepares various foods for the Market Grille and is responsible for all hot foods and cold foods including available heat-and-eat varieties. This role requires a helpful and engaged individual committed to supporting customers and colleagues. The cook will prepare cooking surfaces, vegetables, sides, meats, breakfast foods, and all menu items. They will also place food in hot cases, monitor amounts, and refill as necessary. Knowledge of all menu items and the ability to take guest orders are essential. The cook will prepare items for upcoming shifts, ensure understanding of all aspects of the Market Grille, and practice proper sanitation procedures, maintaining a clean and neat work area. Strict adherence to department and company guidelines regarding personal hygiene and dress is required, as is adherence to company policies and individual store guidelines. Reporting to work on time and when scheduled is mandatory.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
High school or equivalent experience.
Six months or less of similar or related work experience.
Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares the cooking surfaces.
Prepares vegetables, sides, meats, breakfast foods and all menu items.
Places food in hot cases, monitors amounts, and refills as necessary.
Knowledgeable of all menu items and able to take guests’ orders.
Prepares items for the upcoming shifts.
Ensures personal understanding of all aspects of the Market Grille.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Provides direct customer service when necessary.
Orders product and supplies when necessary or notifies department manager(s) of needs.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.