Market Frontline Manager - Wichita Market

Peoples Bank and Trust•Wichita, KS

1d•Hybrid

About The Position

The Market Frontline Manager is responsible for the overall management of retail-related activities within a geographic area, including sales and service delivery, expense control, community engagement, employee management, and adherence to financial and regulatory standards. This position provides leadership and oversight to Frontline Managers across multiple branch locations, ensuring efficient branch operations, consistent delivery of high-quality customer service, and achievement of established benchmark service standards. The Market Frontline Manager is also responsible for overseeing branch facilities and fostering a culture of accountability among staff, driving continuous improvement in customer service and overall branch performance. This position plays a key role in proactively resolving operational issues while maintaining strict compliance with all bank policies, procedures, and regulatory requirements.

Requirements

Bachelor’s degree in Business, Finance, related field, or equivalent combination of education and experience required
Complete knowledge and understanding of retail banking customer service positions, operations, and systems
Understanding of deposit products, services, policies, and procedures
Knowledge of management functions with regard to personnel
Proficient in Microsoft Office Suite, and core banking system
5+ years retail banking experience required
3+ years leadership/supervisory experience required
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization
Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions
Ability to read, analyze, and interpret documents
Ability to communicate clearly

Nice To Haves

A combination of education/experience may be considered if the required competencies of the position are met
Attention to detail
Strong written and verbal communication skills
Effective collaboration and strong multi-tasking skills
Self-motivation
Self-management
Ability to consistently follow through on tasks
Good independent judgment and problem-solving skills
Organized
Analytical
Positive attitude
Strong interpersonal skills
Customer service
Customer relationship building
Talent development and management
Computer literacy
Applied leadership
Mentoring

Responsibilities

Provide operational support to Frontline Managers within specified geographic area
Work with Market President and Frontline Managers to develop goals for each branch
Work with Frontline Managers to develop strategies on how to achieve branch goals
Provide regular feedback to Frontline Managers to ensure branch goals are achieved
Provide individual feedback regularly to each Frontline Manager covering all areas and aspects of their job performance, including operational responsibilities, expense control, and community engagement
Conduct performance assessments on Frontline Managers within specified geographic area
Perform all necessary management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as required
Ensure compliance with internal policies, procedures, and regulatory requirements
Identify process improvement opportunities and collaborate with cross-functional teams to enhance service delivery
Assist in the implementation of new systems, procedures, and technologies to improve operational efficiency
Troubleshoot and resolve escalated customer or system issues in a timely and professional manner
Maintain accurate records and documentation for audits and internal reviews
Identify and escalate potential risks or fraud concerns promptly
Ensure security activities are being conducted to safeguard company assets, employees, guests, or other company property
Participate in special projects and initiatives as assigned by management
Maintain and expand banking relationships with customers and community
Foster positive relationships between bank branches and community by actively participating in community service
Various other duties as assigned