Market Financial Center Manager - North Las Vegas
About The Position
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively. At Bank of America, all managers at this level demonstrate responsibilities for managing associates, including creating an inclusive team, demonstrating process knowledge and data-driven decisions, delivering clear and concise messages, leading risk identification and resolution, developing team members through coaching and feedback, managing expenses, recruiting and developing talent, and delivering results through effective team management.
Requirements
- Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Must be able to work weekends and/or extended hours and travel to any financial center within the defined market
Nice To Haves
- One year of management experience including hiring, coaching and developing direct reports
- Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor’s Degree in related field
- Bilingual (fluent verbal and written)
Responsibilities
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
- Manages associates
- Creates an inclusive team where members are treated fairly and respectfully
- Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
- Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
- Leads and encourages the identification, escalation and resolution of potential risks
- Knows and develops team members through coaching and feedback
- Manages expenses and demonstrates an owner’s mindset
- Recruits, on-boards and develops talent, and supports talent mobility for career growth
- Delivers results through effective team management, structure, and routines
Benefits
- Access to paid time off
- Resources and support to our employees
- Industry-leading benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
